Chase Bank

Out of six people one person possibly a manager a man in a booth was excellent service helped me understood everything I asked 100% positive review for him, everyone elseI said verbatim I would like to go over my account, at which point the person responded I would like to open an account? at which point I had to explain again no I would like to go over my account at which point the person was clearly even more confused by the very clear words that were spoken and there was no language barrier between the two of us, she then proceeded to ask me multiple questions which were irrelevant because I already told her my intentions I should not have to ask permission or provide reasons to go over my account it should be a statement and a demand, and not actually in the phrase of a question, so then I tell the lady could I speak with somebody else and two ladies next to her start saying irrelevant questions at me also at which point I explained to her verbatim I clearly said I would just like to go over my account, the lady says that's basically meaningless and did not make sense and I explained to her that's an actual verbatim phrase that's commonly used in the banking industry " i would like to go over my account "it's not like some weird phrase that I just created that you have to decipher amongst four people couldn't figure that out , and you don't get to follow that up with why do I need to go over my account or other questions it's none of your business until it's told to you, another woman that I sat down with made me feel very awkward and uncomfortable and rushed and I told her to please slow down I needed to count my money and if I was bothering her I could just leave basically, Chase needs some serious customer service training
Mar 3rd, 2024

Jan 23rd, 2024

Hate I will never do anything with them all bad did not help with anything I wanted to my account or deposit
Jan 10th, 2024

I was humiliated by bank teller and Mgr a couple of months ago while trying to cash a check given to me by a merchant who banks with them. They implied the check might be fraudulent and refused to verify the check with a simple funds verification or and call the issues? Chase has a history of discriminatory practices and unfortunately this behavior is still accuring!
Jan 7th, 2024

Every time I call the bank never pick up a phone. Thats a big thumb down.
Mar 26th, 2023