MainStay Suites El Centro I-8

Dear Gilberto,We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service.For any other commentary, we welcome you to reach out to us or by visiting our Support page: https://www.choicehotels.com/supportThank you so much for your business and we look forward to seeing you in the future.Kind regards,Sabina SMainStay Suites El Centro I-8

Dear Allen,We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service.For any other commentary, we welcome you to reach out to us or by visiting our Support page: https://www.choicehotels.com/supportThank you so much for your business and we look forward to seeing you in the future.Kind regards,Sabina SMainStay Suites El Centro I-8

Dear M Perez,I trust this message finds you well. I am writing to extend our sincere apologies for the inconveniences you encountered during your recent stay at our hotel. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we did not meet your expectations.I understand that you faced several issues, including a broken heater, aging walls, broken locks on windows, and loud music in the lobby. Please accept our deepest apologies for any discomfort and frustration these problems may have caused.We take these matters seriously, and I want to assure you that our team is actively addressing each concern to ensure a swift resolution. Our maintenance staff is working diligently to repair the broken heater in your room, and measures are being taken to enhance the security features, including the locks on windows. We also recognize the need to address the ambiance in the lobby to ensure a quieter and more comfortable environment for our guests.We understand that these issues detracted from your overall experience, and we truly regret any inconvenience you may have experienced. Your feedback is invaluable to us, and we are committed to making the necessary improvements based on your input. We appreciate your understanding and patience as we work to rectify these issues.Once again, please accept our sincere apologies for any inconvenience caused. We hope you would consider giving us another opportunity to provide you with the exceptional stay you deserve. If there is anything else we can do to make amends or if you have additional feedback, please feel free to reach out to us directly.Thank you for bringing these matters to our attention.Warm regards,Sabina SGuest Service RepresentativeComort Inn and Suites