Simple Way Insurance Services Inc

Hello Sharon,Thank you for taking the time to provide feedback on your experience with our company. We appreciate your honesty and want to address your concerns.Regarding the request for a copy of the sales contract for your car purchase, please understand that as an insurance brokerage, we are required by the carriers we work with to obtain this documentation. It's not a matter of questioning your honesty but rather a procedural requirement to ensure accuracy and compliance.Regarding roadside assistance, we aim to provide our customers with the lowest possible price for their insurance needs. While many insurance plans offer roadside assistance as an add-on feature, it does come at an additional cost. We apologize if this was not communicated clearly during your sign-up process.We strive to provide thorough and informed service to all our customers. Our agents are trained to discuss coverages with you at the time of sale and ensure you understand the details of your policy. Additionally, we provide documentation, such as the DocuSign you received, to outline the specifics of your coverage.We regret that your experience did not meet your expectations, and we understand your decision to seek alternative options. However, should you reconsider in the future, we are committed to providing you with the best possible service.Thank you for giving us the opportunity to serve you, and we wish you the best with your new insurance provider.-Kevin

Thank you for this awesome review Jesus. Happy Joe was able to help you out. Please don’t hesitate to give us a call if you need anything else.

Thank you Robert for your wonderful review and for highlighting Marcella's exceptional customer service skills! We're so proud to have her on our team, and it's clear that she made a positive impression on you. We greatly appreciate your kind words and encouragement to keep up the good work. We're committed to delivering the best service possible, and your feedback motivates us to do just that. If you ever have more questions or need assistance in the future, don't hesitate to reach out. Marcella and the entire team are here to assist you. Thanks again for your support!