Crash Champions Collision Repair El Cajon

Jun 29th, 2023

Terrible communication and customer service. Their commitment and promise to quality service is definitely not something I'd associate this group with. Todd, the service advisor whom I was instructed to speak with, was rude, talked over me, and dismissed any responsibility for an automated notification error that said my car was ready for pick up when it wasn't. His attempt to gaslight me into accepting that it was my mistake for showing up to their shop was both infuriating and unprofessional. After presenting him with time stamped text messages, he began to back track and pin blame on something else. I lost quite a bit of money in having to cut plans short, pay cancelation fees, and have uncomfortable discussions with my workplace to reverse approved time-off. It's essential to find a repair shop that values clear communication, accountability, and respects its customer's time and needs. I'll be taking this matter further to ensure that others and my insurance company are aware of my experience and subpar customer service by Service Kings.
Jun 25th, 2023

Dropping my car off I was so nervous but this place was so great. Renee explained every step of the way. She was so kind and just amazing. I had to give her a hug i was so happy. And the lifetime guarantee was the cherry on top! Services: Painting, Electrical, Body & Trim
Jun 24th, 2023

Jun 5th, 2023

Better off going anywhere else
May 23rd, 2023