Starbucks

Jul 1st, 2023

Jun 11th, 2023

May 28th, 2023

I have never waited that long to get our drinks thru drive thru. We were in line for aprox 30 minutes. The staff was friendly but the wait was ridiculously long. We visited Sunday May 21, 2023 at 1pm
May 24th, 2023

I usually dont want to leave bad reviews for Starbucks because I am a loyal customer of so many years and I always appreciate the consistent quality and utmost hygiene. But this time I am so fed up with this stores speed and I have to say something. Hopefully this will prompt the management to do something about it instead of just saying sorry we just have a lot of orders ahead of you. Ive had two times of bad experience with their speed and Im not giving them a third chance until they do something about it. Both happened on a Saturday morning. The first time, I had to wait for 30 minutes for my mobile order of a matcha latte past the estimated pick up time shown on my phone. Since I had never had to wait for that long I suspected something was wrong with my order. Maybe they forgot about it. I had to ask the barista for a couple of times who just straight up told me that they were a lot of orders ahead of me. However, it just wasnt true. I was there the entire time, for 30 minutes. I saw people who came into the store and ordered while I was waiting to get my order, but they got the drinks ahead of me. I saw the visualization of the drive thru lane on the screen near their counter showing that the cars passed through the lane without having to wait for more than 3-4 minutes- yep they do count the minutes for the drivers and care about how the drivers feel but not the mobile order people for God knows why. I was like, alright, it may be just a bad day. Then I came back this morning. The same thing happened! Except that this time I waited for only 20 minutes past my mobile orders estimated pick up time instead of 30 minutes. Impressive improvement right? I wonder if Starbucks just thinks our time is not valuable as the drivers time waiting in the drive-thru lane. Or they never know this is a problem since the store management probably never had to wait in line for getting their mobile orders done. I figured if we dont say anything nobody will treat this as a problem. So Im raising my hand here. I hope that Im alone, because I dont want other people to have felt ignored and disrespected as I did. But just in case if I am not alone, if you have experienced similar things, please also say something. We need to be listened to. We are not a bunch of having-nothing-to-do-on-weekends. We all got lives to live. We are not spending money anymore for this nonsense.
May 2nd, 2023