Quest Diagnostics

Scheduled my son's appointment for 4:40pm. Gale force winds and traffic after work caused me to arrive at 4:47pm. The door was locked, and no one answered my repeated knocks. I continued to periodically but gently knock, thinking that another patient was present. I waited until 4:52pm and then knocked again. The Phlebotomist came out and claimed to not have heard me and that everything had been locked up. He dismissed me, saying that after 5 minutes the appointment is disgarded and a new one must be made. He locked the doors and walked away at 4:53pm, just past the sign on the door that says they're open until 5pm. My appointment email also said that it wasn't until after 10 minutes late that my appointment would be "turned into a walk-in". My appointment was cancelled, my appointment was not honored, and i was not treated as a walk in. My 10 month old will now receive delayed treatment as his care depends on his test results.
Mar 31st, 2023

GREAT
Feb 10th, 2023

Been coming to this place since diagnosed with MS 5 years ago. Had wonderful experiences until today. The woman didn't tell me to make a fist and never released the tourniquet and wondered why no blood came out. Drug company pays for my $15000 a month MS meds, (was $47,000 because of Trump, thank you Biden for helping us with prescription costs) but I have to have frequent blood tests to track the drug effects. Have had over 50 blood tests and never, ever has that happened. After mangling my right arm, she moved onto my left and still forgot the process. Isn't that what they do all day? Until today I referred all my friends and over 1,000 clients to this place. Now I'm saying steer clear. While she was kind and nice, she doesn't have the knowledge to do this job. Throwing out vials of my blood has never ever happened until today.
Nov 14th, 2022

Impossible to contact via phone, work order was sent to the Marina location but the lady in Del Ray Oaks wouldn't even try to call them because she said "they won't answer their phone". Horrible customer service.
Nov 3rd, 2022

Hello I went yesterday and today to quest lab for my exams it turns out that the lady or is able to attend since it made me wait almost 3 hours today?? only to leave my sample of eces -fecal?imagine I talk to you that before when another person worked there I attended quickly?? I have a baby niece to attend more my dog and and it wasted a lot of time, please before hiring your laboratory staff who have experience systems and above all in cordial treatment towards patients! its name is Lisset.
Aug 25th, 2022