Barnes Family Dentistry - Davis, CA

Dr. Barnes is an excellent dentist. Her office and staff are good people and provide great service. Dr. Barnes listen, she's empathetic and responsive to your needs and concerns. Her staff follows her lead. She explains treatment and options clearly so you can understand. A five-star dental practice.
Apr 1st, 2024

Well I went against what everybody in Davis was saying about Barnes Dentistry and tried go back there again for service. Times were tough and I had a past due bill which I had an issue with due to my wife being overcharged in the past(always check your bill). As usual the receptionist was snappy and rude, but the main dentist there is incredibly nice, sweet and very caring and professional at her job. So are the dental assistants who have serviced me there. The problem is the odd women who act like they are ready to argue in a heartbeat. I think they are bored hoping for someone to be unsure of whats going on so they can try to make you feel stupid. So many people have told me that about them but I tried to overlook it. I had an appt scheduled, they tried to reschedule it because they messed up on their end. I had already gotten my wife to work from home to allow me to go to this appt, since we have two young kids. The receptionist was rude, not understanding and acted like I was the one who messed up. So I agreed to go to the rescheduled appt. I have just switched insurance due to illness and not being able to work. They texted me today to ask what my new policy was and I sent a screenshot which clearly stated the policy number and it stated its an HMO. When I got there, the teenage receptionist was rude, hostile and asked me for my information. I asked where Michelle was, the one who text me and the teen said she was the one who text me. I said I sent a screeenshot to which she shrugged and said I need more info is it an HMO? Cause we dont accept that here. As I was calling my wife to ask more info about it they both were laughing and enjoying what was obviously what they purposely did, got me down there to tell me I couldnt be seen even though it clearly stated in the screen shot that it was an HMO. I told them sorry for wasting your time and they seemed very happy with themselves. So super nice great dentist, terrible customer service. I shouldve listened to people here. Davis is a small town and word gets around. I hope they both can learn from their mistakes because that place could be great, if they had their front desk helpers trained better in customer service.
Aug 9th, 2023

I had not been to a dentist in several years and was extremely anxious, but Fiona and Dr. Barnes made me feel very comfortable, and treated me with a lot of patience and kindness.
May 15th, 2023

Wonderful dentist who is professional but also very friendly. All the staff seem very caring. Everything explained very well, and felt well taken care of. Highly recommend.
Feb 14th, 2023

Fabulous, professional and a caring dental office. Dr. Barnes is wonderful and explains everything she is doing and why. She is truly amazing! The staff all work together as a team which makes the place very appealing.
Oct 23rd, 2022