Travis Credit Union

Brett Bertoldi _{on Google}

Jul 4th, 2023

They helped me out last minute with a POA I had for my dad's bank. Squeezed me in when they didn't have to. Great bank to work with

Jacob Roney _{on Google}

Apr 4th, 2023

They keep charging me for an auto loan that's up to date and I'm getting overdraft fees from my bank. Called and they say that I'm late and it's probably my fault or my banks fault.
P.S they got it straightened out and any fees we're reversed. I also received a call and got an apology. For me this is a huge plus and shows a lot of care for the customers. Thanks Travis Credit Union for making it right even though I do have some extra grey hairs from this

Gyro Stop _{on Google}

Feb 15th, 2023

I was only trying to make a phone payment, 33 minutes of wait, and since i happened not to have my loan number handy, the representative very RUDELY said she couldn't help me..This was the worst experience i've had, especially after waiting so long on the phone for help and willing to pay the $15 fee..This is my 2nd auto loan with Travis, and FOR SURE it will be the LAST TIME that i will ever work with them, infact i will be looking to refinance the remainder of my loan with Safe Credit union or else..Travis is FINISHED FOR ME.

Marsha Coup _{on Google}

Jun 18th, 2023

I left a large bank, with a deservedly bad reputation, for California's 12th largest credit union, #TravisCreditUnion. And while I was initially impressed with this credit union, after fourteen months I find myself looking for an another financial institution. Travis has gone from 4-Stars to barely 2-Stars from spring 2022 - summer 2023. Im not hanging around for one star.
PROS
Nice people work here.
Small enough to be personal, big enough to have the resources many of us require.
Community-minded, local and independent.
Comfortable, attractive office.
Good location in Davis, CA.
CONS
This isn't just #TravisCreditUnion, but nearly every business, including Travis, doesn't answer the phone. I want to call my local Davis branch and have a person who works at that branch answer my call. This NEVER happens. The people who DO take your call, at their call center, seem to know absolutely nothing and regularly give erroneous information. So zero phone service.
Online banking and app need a ton of work. It's glitchy and dated. Feels like a decade behind the times and it has only gotten worse (as of July 2023)
One disabled parking space is not enough. A minimum of two please.
Don't email customers with an address titled 'accountservicing'. This guarantees it will end up in the spam folder, unseen and unread. Use #TravisCreditUnion as your email address -- and try to make it look less like spam. Also, while we're on the subject of email, what is with the serif font? Dated and hard to read. Sans Serif Font Please. Something like 'Futura'.
If you require any kind of international financial transactions, this is definitely not the place.
They seem increasingly short staffed. This leads to unreasonable queues. It looks like theyre cutting corners to save money rather than service their clients.