Serramonte Ford Service

Matt Shone finally responded to me after I made a poor review about the vehicle I purchased from Serramonte Ford. I bought a Ford Mustang and found out after purchase, that the car takes in a massive amount of water. In the rain and if the car is being washed. After multiple attempts to reach out to Ford, I could not get anyone to respond to me about this issue. And many more issues to be quite Frank. But the water coming in the car being the main one. Matt Shone tells me to bring the car in. He literally tries to convince me the car is not taking in water. Which is ridiculous because clearly if a car is taken in water it is as clear as day. When I went to pick my vehicle up on Saturday February 10th 2024. A service man walks me to my vehicle, we open the door, and the passenger floor is filled with water in the front and back. The service man himself is in such astonishment he immediately takes the video. Both of my children's feet became soaking wet because the water went beyond the souls of their shoes. Not only did it confirm the water leak, the service department did not even attempt to clean the mess up. And then to add insult to injury, removed the lights I asked them to check that illuminate the license plate. Left the area hollow with the connection wiring hanging down almost to the ground. So not only do they remove things I asked them to check. They returned my car in such a terrible State filled with water, and then went on to tell me there was not a leak. Matt Shone has personally told me that there is nothing I can do about this, because there is not an actual leak. Yet they return my car to me filled with water. I have spent so much time and energy just trying to have this major problem repaired, yet Ford tells me it's my problem. Worst customer service of any auto dealership I have ever been to. Not only do they try to convince a customer that a problem does not exist, they return that customer's car full of water.
Feb 18th, 2024

The service here is the worst. Never go there. But if you go, you will be completely ripped off.
Feb 14th, 2024

Completely inept. You'd expect technicians at the dealer to be competent. But nope. Wasted my time and charged me a bunch of money for stuff I didn't need and didn't fix my car. I don't know who's running things here but these guys need to all be fired.
Jan 10th, 2024

Good service and the people know what they are saying to you.
Jan 1st, 2024

Dec 28th, 2023