Hyatt House Cypress/Anaheim

Very happy, thank you very much
Apr 6th, 2024

Apr 6th, 2024

The rooms were pretty basic. The breakfast was sufficient. What makes this place special is the amazing front staff, after a very long travel day our kids received gifts from the staff and they were very caring. It was very helpful and a warm welcome. Thank you!
Mar 25th, 2024

Mar 24th, 2024

We had a pleasant stay at this hotel. All the staff were mostly helpful and friendly. And we always loved staying at Hyatt properties. But this time, we were surprised to find out that they charged us for a parking fee we never agreed to pay. The booking website clearly indicated it's free parking. And the staff who handled our check out also agreed to waive it because it wasn't mentioned to us prior. But when we got home, we saw the charge still went through. So we decided to call to sort it out, but the front desk staff Christian who answered the call repeatedly said it's the 3rd party's (Expedia) problem to false advertise, and that it's a customer's job to rectify the issue and let them know their new policy?? I see even this Google Map shows you provide Free Parking. So is it again the consumer's responsibility to contact Google and update your info? Unbelievably unprofessional customer service handled by Christian. Even though we got his name when he answered the call, he refused to confirm/give out his first name saying it's the company's policy never to give out their names. We managed to get the manager's email to address our concerns, but no email response/acknowledgement back from the manager Jennifer despite expressing our frustration. Extremely disappointed.
Apr 8th, 2024