Speedo USA

Dawn Li _{on Google}

Jun 9th, 2022

Bad quality of jammer and worst customer service!
Initial review was in December 2021:
I bought two pairs for my son, who practices 6 times a week. He liked them a lot. But the strings for both suits snapped after only a couple of months use. Note he also has several other brands suits that he uses during the same period, so these two pairs didnt get too much use. Id say the quality is too bad given two pairs broke the same way within a week or so. Very disappointed!!
UPDATE on 1/27/2022
My son's team suit is also Speedo Endurance. So I bought one pair for him in Nov. 2021. Guess what, after I wrote the review above, last week, the string of his team suit also broke just the way the other two did!
I actually contact Speedo's customer service about the quality issue. They are NO help at all. They said because they were bought from other retailers (Note: they were bought from Speedo authorized retailers, not just some online store) so they can't do anything about the issue. But the retailers I bought from (Amazon and swimoutlet.com both have 30-day return window). Unless Speedo expects their products only work by the end of a month, how would they not stand behind their product!
All my experience has been telling me that Speedo is not a company you can trust. They will not stand behind their products.

Amit Mano _{on Google}

Mar 28th, 2022

Speedo USA customer service is the worst I've ever experienced ! I've returned them a product that had a quality issue and it has been several months since they received it and I still haven't got the refund from them. I've messaged them multiple time and every time I contact them I'm been told that they are still checking internally. Other company would have refunded me long ago just for the hassle ans inconvenience they are causing me but Speedo are consistent with their lack of customer service intelligence. I'm swimming alot and have a large community of swimmers I'm connected to and I'll most definitely make sure this bad experience and bad customer service is communicated to others so they won't experience the same thing.