Home Services at The Home Depot

David Boston _{on Google}

Jul 26th, 2012

On Tuesday of this week, I purchased a new toilet from Home Depot, Cypress, Ca. and I was promised installation within 2 to 3 days. I picked up the toilet on Wednesday and still waiting to have the installation done. When I contacted Home Depot on Saturday, customer service personnel assured me that the installer would be calling soon. I did receive the call today from the installer and was told that the installation could be done until next Thursday. The installer stated that Home Depot had failed to communicate my request to them until today. I immediately called Home Depot and asked to speak with the Store Manager or the Assistant Store Manager. I was told that the Store Manager had just left for the day and my call was transferred to the Assistant Store Manager who promised me that he would contact the installer for an earlier installation date and that he would call be back with-in 30 minutes. It is late Saturday evening and I have yet to receive any form of communication from Home Depot. THIS IS NOT GOOD CUSTOMER SERVICE AT ALL.