Mike Diamond Plumbing, HVAC & Electrical

Run! Don't walk! Don't fall for the nice advertisements. I wish I would have read these reviews before I called Mike Diamond Plummers. First off, tried to make an appointment for Sunday morning for kitchen sink being stopped up. They said they could not come out till Monday morning between 8:00 and 12::00 and would call 30 minutes before they were coming. My husband took the morning off and by 11:30, still no call. I called the main number and was told that we were on the schedule for after 2:30! SOOO frustrating! Once they finally arrived they charged for 2 drains even though they only snaked one clean out valve. Less than a week later, while I was at work, our toilet and washing machine are flooding from the same area as the first clog so my husband called them back because of the 30 day guarantee. Now they want to charge thousands of dollars! $500 plus for a camera, $300+ to replace the water/ice maker valve for the fridge. (Evidently had to move the fridge to get to something and noticed a leak) Almost $500 to clear the drain, $169 to get a discount and a visual inspection in 8 months (AKA an opportunity to find issues to over charge for) and over $2000 for hydro jetting to clean the pipes! I arrived home while the plumber was still there and when I confronted the plumber about the pricing he started defending then backing down a bit. He said he could take the extra drain charge for the first visit off and made a call to get the 1 year maintenance plan comped allowing us to still get the discount. When he came back in and explained all the updated charges, he neglected to take off the $99 from the over charge on the first visit and I had to remind him. So our $99 drain clearing wound up over a thousand dollars! Needless to say, we will find someone else to clean (Hydro jet) the drains if that really needs to be done. I just don't trust them!
Feb 24th, 2024

Ok this place is full of crap.  To replace and install a garbage disposal is over $900.  If I had my own garbage disposal replacement it would still be $500.  So they try to sell a garbage disposal that I can get from Home Depot for under$150 for $400 plus.  This company is a con from beginning to end.  Stay away.
Mar 21st, 2023

Their plumbers are polite, clean and efficient however they are EXPENSIVE. They use a fixed price quote policy and don't break down time and materials. I had to replace a hot water valve under the kitchen sink and it ended up costing $490. That included $99 just to get them to come out and estimate. The valve is available at hardware stores for $26.00. They were on the job for less than an hour. Service: Faucet repair
Mar 17th, 2023

Not anytime / 24 hour service. I called Saturday morning and was told the earliest they can help with my toilet issue is Monday. So irritating that they do false advertising and waste peoples time. I won't be calling them again.
Feb 22nd, 2023

These guys are unprofessional, they don't know what they are talking about, and their customer service sucks. I needed troubleshooting and repair of a tankless water heater. When I called them I explained that it is not a simple plumbing job, a circuit board and a motor fan that I had ordered and had ready will probably have to be replaced, and the customer service manager assured mer that "all their technocians are fully trained to work on tankless waterheaters and he'll make sure to dispatch somebody that can do the job properly". So I scheduled the service. When they were late on the scheduled service and I called to inquire, they changed their story saying the technician that was dispatched cannot do the job, and they cannot send anybody else either. Result: many hours wasted on telephone with nothing to show for it, and a tenant that has been without hot water for a week and is threatening to sue and complain to the Housing Ahthorities! Job well done Mike D., you don't smell good at all, you stink!Do not get fooled by the advertising, there is no quality in their work ethics or technical knowledge.
Feb 4th, 2023