Geek Squad

Rude Employee by the name of Mark would not help me at desk. Needs to be trained on better customer service skills.
Nov 23rd, 2023

Nov 15th, 2023

The contier service wasn't up to bar
Nov 6th, 2023

The worst service I have ever encouter. I had an ASUS all-in-one that needed minpr repair. This was in 2016 I put it in February and then waited. I called in March, April and May and was told we are repairing it. The unique thing about this computer was the it has a detachable touch screen that allowed you to take it anywhere in the house and work on your computer. Well, what they hadn't told me and didn't tell me till June was they had broke the screen and had lost the key board and mouse that also were wireless and particular to the computer. Their hackkneyed solution was to give me a new screen, keyboard and mouse, the new screen would be fixed though or to give me a computer worth $700 when I had paid a $2400 for the one I had given them to repair. I found a used version of mine and asked them to buy it off of EBAY, which they did, and put my hard disc into it. So, to recap, six moths to notify me of the repair, at pickup there were parts missing and broken, I had to find the replacement parts myself.
Oct 8th, 2022

May 8th, 2022