Ortho Mattress

Jun 5th, 2023

I had the best experience getting a mattress from Paul at Ortho Mattress! Paul is clearly very experienced & knowledgeable about mattresses. He was not salesy, or pushing for our purchase, which Is one of the reasons why we decided to go with Ortho, after trying different mattress stores. 10/10 would recommend going here for a hassle free experience with someone who really knows their stuff. ** my girlfriend wanted me to add that Paul answered all of her questions genuinely and "feels like the friend you take car shopping with you, who knows a lot about cars, but about mattresses".
Jan 17th, 2023

Worst service, horrible products and extremely dishonest. Go to another company, this one will leave you upset and feeling scammed.
Sep 14th, 2022

Aug 11th, 2022

In a current process with Ortho. Its been 2 years and 1 side of my mattress dipped and got significantly softer. Its only been 2 years. For reference. Its just me sleeping in it and I weight $108 lbs. They are sending a third party to check and I have to pay a non refundable of $60. There is no guarantee they will deem it so. Which is concerning whatever the fine print is that says what they consider defective or not. It sounds like it can take up to 3 weeks to even get someone over here. Their system is old and process is a lot. I have to mail a form with check (no credit card) wait up to 10 business days for 3rd party then a bit longer for someone to even come out. Im already frustrated with their process and regretting going through them. In anycase. Im hoping for the best and expecting the worst. My mom bought hers at sit n sleep. She had a similar issue twice over there. EXCEPT She didnt have to pay any money for an inspection . They replaced both. Easy peasy. Ill update this review with my results. In the meantime. I suggest to consider another company as their policy for testing mattress alone if you have an issue with your mattress will cost you $60 + waiting time with no guarantee. Take a pause & shop around.
Jun 9th, 2023