Solo Pet Doors

The owner is not capable of customer service.
May 12th, 2023

Great ordering and follow up experience! Thank you!
Apr 21st, 2023

Hank Solo is the most unprofessional individual. Poor customer service. I ordered a door in November. When it arrived I found out it was the wrong one. I tried calling the number on file and no answer. After a few attempts he finally answered and I explained the scenario. He was helpful at first until I said I needed to return the door I initially asked for an exchange. And he hesitated. Then he hung up. I tried calling, and calling, no answer. I thought I legit got ripped off. I called my bank to report it. They refunded me the payment. And I sent the old door back. Come to find out he sent another door. A really small door! I asked him why he sent another door is I asked for a refund? He stated there was a confusion. I called my bank and to dispute and come to find he charged another $38.50 with out approval or authorization! The representative said some smaller companies do this to keep the payment and they can show they sent the product via confirmation of delivery. I contacted the state for them to further investigate this business. I highly not recommend this place. Very unethical practices. Definitely will never give my business to this individual or this company.
Dec 6th, 2022

The absolutely best dog door on the market. Our first door is 15 years old and still works perfectly, we bought another door last year for a second home and again, it works perfectly. I highly recommend their doors!
Oct 6th, 2022

No response to inquiry email for over two weeks If they cant provide even decent service for someone looking to buy one what can you expect after you do receive it. Hard pass.
Aug 28th, 2022