Ganahl Lumber

Like several people who posted reviews RE the person who works in lumber (indoor finished wood): WOW he is beyond rude. I've been to lumber stores hundreds of times and this one tops it. He's got a serious attitude and no customer service, although it appears if you are a regular customer (or talk about golf) he is super friendly. He was chatting loudly with regular customers and using the F_ _ _ word left and right with other known customers it seems; fine with me but in front of customers generally (that's unprofessional)? I picked out some boards and laid them on the floor and needed to write up the cost and he assumed that I was asking him to lift the boards up and lay them on the ruler (which I was not and did not ask him to do), he said "I'm not gonna pick them up". I picked them up and set them against the ruler and just ignored him. He wrote up the cost and rudely said "Go pay over there." First of all, I brought stuff from Ganahl before and I know where to go pay, but even if I was a first-time customer and it seemed to him that if I may not know where to go pay, that's not the way to direct a customer to pay (to be rude to them). Yes, we know Ganahl lumber has been around for a long time and you've dominated the market in terms of some specific supplies, but remember that a regular customer was once a first-time customer. I'm going to guess that if you treat them decently they might become a repeat customer. Another visit to the same store to buy more wood for a table, the same guy works there it seems. There's got to be some basic customer service otherwise don't open to the public. (I have to say that my interactions with other employees in the store have been fine. For me, it's this one guy in indoor lumber desk.)
Apr 8th, 2024

Great experience, great price! Russell and team helped us get everything done smoothly! Thank you so much!
Mar 31st, 2024

A gentleman by the name of Mark by your lumber door helped me today . He was incredible. He knew what I needed and where to find it. Mark is truly a gem . Super cool guy because of people like him I will always tell others to shop here. Sincerely, Brian Robinson Sunrun Solar Socal SD.
Mar 26th, 2024

Simon, Jenny, Doug, and Abu are all great here. It's always such a pleasure to walk into a Ganahl store
Mar 16th, 2024

Simon in the paint department went above and beyond to help me get a special order General Finishes product. Great job!!!
Jan 26th, 2024