RH Costa Mesa | The Gallery at South Coast Plaza

Diana Zen _{on Google}

Mar 5th, 2024

The Costa Mesa RH is my favorite RH location. Mr. Edward Dang & Ms. Pari Taghdiri on the design team are very knowledgeable & talented. Ms. Pari is always friendly & helpful. Mr. Edward Dang is an amazing & talented designer. He is versatile & has great vision for the space. He patiently listens and understands the clients needs. He offers brilliant solutions & never upsells. Mr. Edward Dang is an absolute professional. He truly represents RH brands commitment to clients.

L L _{on Google}

May 23rd, 2023

I have bought over $30,000 worth of furnitures from there. Great furnitures. Super friendly and helpful staff. I love everything there. Their return and exchange policies are also great.

Umair A. _{on Yelp}

Nov 21st, 2022

Had one of my worst retail experiences with an associate by the name of Blanca Rezaei. I went in looking for an accent chair/recliner and Blanca stated that this RH location didn't carry any when I could clearly see a few scattered throughout the store. Decided to wander around anyways and actually found a chair that I liked. Blanca came over to assist me as I wanted to know what other color/material options were available and gave me attitude our entire interaction and cut me off several times. Not the ideal customer experience when shopping from RH. Will not be purchasing this chair through this location.

Robert L Ozibko _{on ChamberofCommerce.com}

Oct 12th, 2022

On April 7, 2022 we ordered some components for our bathroom remodel from the Restoration Hardware store in Costa Mesa (South Coast Plaza). Unfortunately, the items were late in arriving and we had to purchase those items somewhere else in order to finish the remodel on time. On April 26, 2022 we received the backordered items by mail and we returned them the same day to the store where we bought them. We were issued a credit for the full amount of the purchase since the items were never used at all.
Although we were granted a credit, the store failed to refund our credit card account for those items. We visited the Costa Mesa store several times requesting the refund and were treated with empathy by the manager. She contacted the RH accounting office several times echoing our request and we were told that we were to receive a call from RH accounting office. We never did. Finally the manager was very apologetic and told us that she could not help us any longer since it was an accounting matter and she had no power over that.
To this day we have not received the refund that they granted us when we returned the items we had purchased and the Accounting Department never called us to resolve this matter.
I am writing this report with the hope that future customers purchasing and returning merchandise from Restoration Hardware be aware that the stores are not responsible for what the accounting department is doing. If they decide to illegally keep you money the store manager will not be able to help you collect at all.
It is reprehensible that a reputable store like RH use this kind of stratagem to keep the customers refund.