Gentle Dental Costa Mesa

Tha staff at the front desk are professional and courteous. Lisa, the dental hygienist, is awesome! Great facility!
Apr 13th, 2024

I really trust this dentist and their staff. I have a bridge and A LOT of root canal / treatments from them in the past (2015) and when I was having pain under a tooth in my bridge now, I couldn't have been happier to see that they were on my list of DentiCal authorized providers. With my new DentiCal status, they were not able to take care of my oral surgery, but, I look forward to going back to them for their work after the oral surgeon ( review forthcoming on that place...hopefully everything is cool ). Dr. Hazrati is really a dear and I was so happy to see her and know I was in caring and professional hands. Trust that you will be treated kindly here.
Apr 2nd, 2024

Apr 2nd, 2024

Mar 29th, 2024

Update: Someone called after this posted to address my review and asked if I give them another chance at a different location. She said she completely understood my medical condition and they can work with it NO PROBLEM. I felt confident in her and I agreed since I am still with major tooth issues and believe in second chances. I went on 4/19 at 8am drove 45mins and was told my Dentical approval didn't come through. I explained to the woman telling me, that someone could have called me prior to making me drive there for nothing, wasting my gas, which isn't cheap. She apologized and said they thought they would have it. I asked when, at 6am? Because you inundated me with email reminders and text reminders up to the day before and no one checked to see if the approval went through? I am also under the conditions if I don't show up on time or for the appointment I have to pay a fee for cancellation. She just kept apologizing and didn't reschedule or say if she would call me when the approval went through, basically left more frustrated and with no dental work done. I actually cancelled an appointment with another dentist office to give this place a second chance. I think this is probably the most disappointing that I actually could have had something done by now but I gave these people a chance and I ultimately suffer from their lack of professionalism and discrimination of my medical condition/metal allergy One star because the actual dentist that examined me was nice. The rest is ridiculous. I called and asked if they take Dentical, and I have a metal allergy which means I cannot use metal post crowns. I arrived there early as instructed but they were all out lunch. After I got the X-rays, and the dentist examined me, he said he would have the office girl explain procedure and cost. $7000 was the cost. The girl was rude and told me she would bill Dentical for metal base crowns and give me porcelain, and I pay the difference. I said thats fraud. I am not going to have my insurance pay for something I am not getting. They are discriminating against disabilities. They told me Dentical doesnt care if I have allergies and I absolutely know thats incorrect. I spoke with Dentical and was told the office needs to write the reason why I need porcelain instead of the standard crowns they cover and it will be covered due to my medical condition, no fault of mine. The office didnt give me any options as to do this only said, if we dont bill the insurance you will pay $7000!! For two crowns!! They are discriminating and overcharging because of my disability and attempting to commit fraud on my behalf. She kept telling me that I didnt understand, oh yes I totally understand. Youre not installing metal crowns, youre installing porcelain but billing dentical regardless instead of just going the extra mile for me and getting it covered under special circumstances. I told her I cannot have my insurance seeing I am getting metal crowns when I have been claiming I have a metal allergy!! She denied it was fraud. I told her youre insane, no thanks and youre an AHole toostraight brude because I wont go along with fraud. And then she says, its government insurance what do you expect. Like its the bottom if the barrel in coverage. I have private insurance and it was worse coverage. She just discriminated against my disability and my coverage too! Please dont go here and participate in fraud, it doesnt make the country better by cheating through life.
Apr 21st, 2024