Fresh

I have the most amazing shopping experience by phone in this store. Chester made everything possible. I was rushing to get gifts to send to my friends in my country. And Chester introduced me to fresh products. My first time shopping and I know it ALL. Now, Im a Fresh user because of CHESTER. I shopped Thursday and I shopped again today. You can tell that Im a happy Fresh Shopper!!!Thank you Chester!!! Yolanda, new client
Mar 21st, 2024

Jun 29th, 2023

I came to FRESH yesterday to get a perfume that was out of stock online, I have no complains or concerns about the perfume that I bought, it was very nice, and it wasnt the first time I buy from Fresh. But what made me uncomfortable was the salesgirl, her attitude was not fine, she just answered yes or no to me and did not explain anything else, she put my perfume in a brown paper bag, which is not how it was packed the last time I bought from Fresh. I also asked her can I customize my gift or do you guys wrap gifts, and she said no (and I know that fresh does complimentary gifting/gift wrapping).
Dec 17th, 2022

I had THE MOST disappointing experience at this store. I purchased the Lotus cream online but had allergies on my face and wanted to return it. An Asian lady with glasses named Emily was behind the counter, didn't greet me, kept her head down looking at the computer, and said I could only exchange. I agreed to the exchange but wanted to try other products that were less likely to cause allergies. I showed her the online order email confirmation with the amount, then she wrote down my balance on a piece of paper. She didn't introduce any products, just asked what I wanted to exchange for. I had no idea what to do, so I just chose a popular product in the store, the Black Tea Overnight Mask. She then pointed at the shelf and said, "you can go grab it". It took me a while to find it among similar products on the shelf. Then I said I wanted to buy some shower gel, asked about recommendations, but she still kept her head down, looked at the computer, only replied with rolling eyes, saying the shower gel was on the nearby shelf, so I can go grab it by myself. After searching for a long time, I only found trial sample shower gel and hand wash. I had to call her TWICE to tell her I couldn't find what I wanted. It's the only time she left the counter. Then she found the product I want in the lower cabinet. HOW CAN I GRAB THE PRODUCT MYSELF IF IT'S IN YOUR CABINET?! During checkout, I asked if there was a birthday gift, as I saw it on the website. Emily, as usual, coldly replied with her poker face and rolling eyes, "We don't have birthday gifts." I pointed to the sign on the counter that said this sign shows there are birthday gifts. Until now, she started asking for my account info, said she couldn't find it. I logged into my account on my phone and showed it to her, but she kept saying she couldn't find it. Hello? Can you at least say something nice like happy birthday first? There were only me and my husband throughout the entire shopping process in the store, but Emily kept standing behind the counter ALL THE TIME with poker face, only when I repeatedly called her did she leave the counter. Is this Fresh's brand positioning? Like an open-shelf drug store? Go check your in-store footage to see how she arrogantly treated customers. Did she even smile when you interviewed her? Is this how you train employees to have a poker face and never leave the counter? I felt ignored and asked if she treated all customers this way. She "explained" she was checking my balance. Come on, you wrote down my account balance when I showed you my online confirmation email! I am so disappointed about the shopping experience. THANK YOU FOR RUINING MY BIRTHDAY!
Nov 20th, 2023

I just wanted to congratulate Fresh team. I bought a cream and forgot it in a restaurant inside south coast plaza. Long story short I live in San Diego and couldnt go back to pick it up. So they went to pick up the cream to the restaurant and shipped it to me. Two days after I received my forgotten cream in this lovely package. Thank you thank you!!
Dec 14th, 2022