Balboa Water Group, LLC

I have a Dreammaker Spa with a Balboa RS101 Controller in it. Whatever spa you decide to buy, make it DOES NOT HAVE A BALBOA CONTROLLER! My heater quit after 2 years and needed a new controller because a small relay died. I figured oh well things happen). Now about 2 years again and the same thing has happened!! They obviously make cheap products and charge a fortune for replacement parts. May see if I can change to a new controller from a different company
Apr 1st, 2024

Feb 5th, 2024

We bought our spa in February we tried connecting the connect my spa app immediately had problems. Ended up calling customer service and spoke with CJ. He was so helpful. We had problems connecting for over month and CJ couldn't figure out why we couldn't connect but we finally got it fixed. CJ worked really hard on figuring out our issue. Very nice guy.
Jul 19th, 2021

Absolute worst software for spa unit. No customer support. You are on your own. Had to repurchase a new unit because I could not recall answers to their four security questions and no way to reset. Awful !
Dec 5th, 2020

It's the best company I have ever worked for Hands down and hats off to them
Aug 7th, 2020