CHANEL South Coast Plaza Store

I usually go to the one in Fashion Island but Ive stopped by this location twice before. Both times the sales people have been unhelpful and weirdly snobby as if they actually own the store.
Mar 23rd, 2024

Had an amazing time with Austin. He went above and beyond compared to any other SA at other locations I've been to and even other luxury brands. He asked what I had in mind and went with it and pulled all kinds of styles. Same thing for shoes. This location had a great selection. Austin is also super responsive and I was able to set up an appointment therefore I didn't have to wait. Next time I'm in town I will definitely be back with him. Next time you're here please request him!
Feb 3rd, 2024

Yesterday was my first time visiting this Chanel boutique because I usually go to the stores closer to LA but my experience here was incredible with the help of Kary! She was so helpful and kind throughout the entire time and I felt so fortunate to be paired with her. I bought a couple of things and the overall shopping experience was immaculate. I will be visiting again soon. Thanks so much Kary!
Jan 12th, 2024

Teresa very unkind. Did now show me the drawer even when there were items that I wanted to check. Want to be helped by other person.
Dec 4th, 2023

The guy refused to leave a couple of trays of costume jewelry on the table for me to compare and see which one I wanted to get for my daughter. The attitude this Asian looking guy had is beyond unacceptable. He thinks he actually owns the shop. Basic service is not possible here. Chanel is different after Covid.
Nov 21st, 2023