Chase Bank

Had trouble getting money out of ATM
Jan 12th, 2024

Great chase. Staff is always friendly. Although theres no drive thru atm available at this location, they do have 3 atms inside entrance way. Another bonus to this location, they have a fruit stand with yummy fruit almost everyday where you can order a fruit cup with melon / cucumber / pineapple with tajin upon request.
Dec 4th, 2023

Nov 13th, 2023

Worst Chase branch ever! Their ATM machine was broken and they did not have any signage indicating that. I proceeded to use the ATM because I did not know the ATM touchscreen was broken. When I was unsuccessful with my transaction, I even had difficulty taking out my debit card. Afterwards, I went inside to another ATM to make my deposit and to complain with the teller that their ATM was broken. At this point, the teller tells me that they had been receiving complaints about this ATM all day. Well, if you were receiving complaints that it's not working, why isn't there any signage on it saying "Out of Order"? He said that they already had scheduled a technician to come out to maintain the machine. Again, there should be signage indicating the problem so people don't try to use the machine while it requires maintenance. Ultimately, I lost $100 during this transaction and now I have to call in to submit a claim. Waste of my time and all this could have been avoided is if they had put out a "Out of Order" sign for the ATM with the broken touchscreen.
Apr 19th, 2023

I made an appointment online with William Montalvo. After waiting for 20 minutes he tells me he doesn't see me on the appointment book eventhough i show him the confirmation page. He then proceeds to go back to his desk and stare at his computer. I was there to open a new investment account. Instead, i closed all my other accounts and took my business elsewhere. I
Feb 23rd, 2023