Yuneec USA

I have had my Yuneec skateboard for over 6 years now with no issues. I am so glad I found the right board as some reviews were discouraging. I am over 50 years old and still like to ride the skateboard. Now I can hang with my grandkids and not get out of breath.
Apr 20th, 2021

See Yuneec's BBB rating, scdeen shot included in images, before you buy any thing from them. They do not respond to complaints with the BBB or to customers directly. Drones fly away and Yuneec doesn't stand behind their products. They go dark. Here is my real story. All records included in images. I'm not an upset customer. This is the real deal. I'm not a very picky consumer but this case warrants a full review to warn drone buyers of the poor customer service at Yuneec. I bought my Mantis in December 2018. Receipt included in the images. I used the drone 4 times in the month of May the longest flight being 9 minutes, full flight logs included in the images. The first three flights were fine. The drone worked well and returned as described. On the forth flight, after just 5 minutes, at full battery life (flight log included in images here) the drone disappeared from my screen. It was only 755 meters away, well within the range Yuneec claims the drone can fly, infact that's about half the distance. The weather was perfect, my phone was not low on battery, screen shots included of the screen when the drone was lost. I walked closer to the drone to attempt to reconnect and searched the area in the flight path for several hours ... No luck. At this point I was not discouraged, I figured I'd call Yuneec and perhaps they would stand behind their product by either making an effort to help me locate the drone. And if not, they'd send me a replacement. I've attached email correspondence. I first sent customer service an email as prescribed in the instructions. Their response is included in the image here. Basically they said they couldn't help me and referred me to another agent. This is fine, however Instead of referring the request and creating a ticket for me. They simply replyed and told me to start over with the new agent. This wasted a couple of days and was the beginning of my frustration. Once resubmitted the new request I was asked a few questions then waited a few days for a response. They then requested the flight logs and additional information which I responded to within hours of recieving the request. A few days later they responded claiming the ticket was assigned to someone who will review the logs and respond within 5-7 biz days. After 8 days with no response I started requesting updates. I provided all of my answers and flight logs on May 30th. It's now June 22, I send daily requests for updates. No response from Yuneec, not even an automated response to let me know there might be delays. Although the drone itself seemed fine and decent quality. I'm left with a remote and no drone and absolutely no response from Yuneec. I bought this drone to save a few dollars vs the DJI Mavic. I live in Michigan and only have a few months to enjoy the drone. Months lost. Don't waste your money on this unreliable drone with terrible support... Neighbors have DJI Mavic and I really enjoy watching them enjoy it thru the window while I wait for a response from Yuneec.
Jul 18th, 2019

Garbage company that doesn't stand behind it's product. They know how you should store your batteries, they don't tell you and your stuck holding the bill and the useless paperweight of a drone. You could do better, but you're just making a quick buck off the hot market. Flooding it with flimsy products that you don't provide enough information on. No better than the dji tello incompatibility issues with android phones, getting sold left and right, and then charging a restocking fee, to restock a drone that won't work with some of your phones. You're just not that impressive as a company, and have supremely disappointed this customer. Fortunately walmart is willing to step into the pile of excrement you've left me dealing with.
May 7th, 2019

Trying to contact their customer service phone number results in being on hold for 3+ hours. I never did speak to their service/warranty department. So I repaired my own drone (a simple broken connection for a receiver solder blue wire) yuneec...whoever assembles the mainboard for your drones needs to make sure they are making good connections. What happened to me is the reason why countless other Typhoon q500's have been crashing/losing telemetry!!!
Jan 7th, 2019

Dec 10th, 2018