Infinity Plumbing Designs Inc

Very rude and not professional. Decided to go elsewhere
Mar 9th, 2023

They were the plumbers for the builders at the development. There appeared to be an issue with the pressure, so the builder contacted the company.  Apparently, this plumbing company had an issue with sending someone out just to check it, so the builder rep told me to call them,  but they didn't tell me this company's issue. I called the plumbing company and spoke with the office person, and explained the issue. The employee spoke as if it was a hassle to address this problem and then explained it was normal for pressure to be at 60-65. I explained, as did the builder, we observed pressure drop from 70 to 65 suddenly, as we walked to the pressure gauge. There seemed to be other pressure issues. The employee continued to say it was normal to be at 60-65. Then why is it at 70 now? This was becoming an argument, and it was clear that they didn't really care about customer service. Once it's installed and sold, unless it's gushing out water, we aren't going to give a flying f.... and we will charge you just to go check on our work. We are perfect, and you, as a customer,  your concerns don't matter. I was going to have them do some additional work that I was going to pay for, but if this is how they treat their customers,  no thank you. I told them not to call me, and if there is an issue, the builder and them would fight it out. This company will lose additional business for future projects. Im sure the builder is also to blame for hiring this company and leaving the customer to fend for themselves. Fyi, builder is The New Home. This plumbing company only cares about sales, not customer service. Someone just called from the company a week after the call, asking about the pressure issue. What a joke. It's like that person showing up to the birthday party without a gift for the birthday kid. After the gifts were already opened and asking, "What happened? Is it over?" Yes. Yes, it's over. But, do enjoy the free food and cake. SMH.
Mar 9th, 2023

Feb 24th, 2023

Like to hit and run ppl
Feb 13th, 2023

Maaan! I'm so glad this was first place I called. First off "Jessica" was super awesome assisting me with the right things I needed, made me feel at ease from the the beginning! Kudos to you Jessica! Customer service at its best! Then Carlos came on time and got right to it. Super friendly n professional! Had an error code that was suppose to cost me (im poor lol) an arm an a leg. He figured out what maybe causing it instead of just going by what lil info he had, he tried a few things... N Wala! It was just a simple maintenance problem. He could've cheated n lied n made me pay whatever the cost maybe.. But he didn't... N after fixing my Lil problem I found out he was the VP of this company. I recommend Infinity Plumbing Designs to anyone for low prices, honesty, great customer service and just giving a friendly service! Thank you Again! Service: Water heater repair
Nov 20th, 2022