Metro by T-Mobile

Jul 1st, 2023

I had gifted my mom a new phone and I tried to activate it myself at home but I don't know what i did. The website kept telling me she needed to change her plan so I did. The whole point was that the phone was still not working when I did the changed. I walked in to the store with my mom and sister-in-law. We were greeted by Eric. Eric was extremely helpful, very patient, super nice, very knowledgeable. He was able to change my moms plan back to what she previously had. He also assisted my sister-in-law with an issue she had. He went above and beyond. Thank you Eric!
Mar 4th, 2023

Feb 2nd, 2023

(Translated by Google) Excellent atention. (Original) Muy buena atencion.
Nov 18th, 2022

I usually come into this store to either pay my bill or buy a new phone. This time was neither. My screen cracked pretty bad and wouldn't recognize touch so I had no phone. All I wanted to do was switch data to an older phone I had. Pretty simple right ? NOPE. KIM said I needed to know exact amounts of my last payment and the exact date to access my account. Umm shouldn't the phone carrier have that info ? She wanted me to drive to riverside corporate to ask questions !? Whyyy ?I knew that was rediculous. KIM could care less and just wanted me to leave. She knows nothing about her job clearly and has zero customer service skills. I drove a mile away to another store and the woman helped me with no problem and took 5 minutes! KIM needs more training ! If you go to this store DO NOT DEAL with KIM. She doesn't care about the customer and I will NEVER be back at this location.
Dec 8th, 2022