Costco Tire Center

Worst customer service ever, DON'T TRUST EVERY WORD THAT THEY SAID!! My tire repiar appointment is on Sunday 5:00pm(the only that is available at the moment), the tech take a glance of the damage tire and refuse to repair it due to the nail is on the side ( but it is more on the edge, clearly it is repairable). I end up went to another shop(tire chain shop start with A) to get it fix. I hope Costco tired center Manager will see this! Because this is really waste of time and ruining the COSTCO brand.
Apr 7th, 2024

Don't trust them with your car! Good prices, but such horrible service it's not worth it. I had issues when I got my tires installed, and both times I went back to get them adjusted. It's always a realllyyy long wait, even with an appointment. The first time they dug through my whole car leaving things a mess, with my glove box contents dumped on the floor, and ruined a blanket I had in my trunk with motor oil "looking for my wheel lock" even though I told them it was in the cup holder, and asked them to call me if there were any issues. When I went back next time, I handed my wheel lock to them at the desk and had them put a note saying that they had it, to try to avoid the same problem - came out to my car dug through and trashed again. They also tried to keep my wheel lock, and I had to argue with them to get it back and prove it fit my wheels. My brand new tire also started leaking after only two months. They are rude and unorganized, and I really regret buying insurance through them because I don't trust them with my car. Go to America's Tires instead; they are super nice and helpful and actually do a good job! I really tried to give Costco Tires a chance, but they are absolutely not worth it.
Feb 24th, 2024

Overall, this experience was very easy and convenient. I bought 4 tires and scheduled my appointment online. I walked up to the counter, checked in, and handed over my keys. After about an hour and a half (during which I got all my shopping done), I received a call and my car was ready. I picked up my key on the way out. The staff was professional and efficient.
Dec 15th, 2023

Fast service and awesome prices. Check them out online first if you ever need a car battery or new tires.
Dec 5th, 2023

Purchased a full set of nice tires for my car costco online. My tires sat at Costco in Concord for a month, waiting for the installation appointment. Finally get tires installed and within 5 months I have a slow leak. I tried to get it fixed right away, but they had no availability within a week. Had travel plans, came back and they still had no availability outside of my work hours for another two weeks. TO FIX A FLAT TIRE!?!?!? They told me try walk-in after work. Did that about 4 times with no luck. Now it's been 2 months, its holiday season, and I had to take a day off work because it's a 4 hour wait for the walk-ins. That money I saved on tires is now spent in missing wages. Won't be doing this again, I'll pay the extra $100 to another tire shop and not have the headache.
Dec 1st, 2023