CREAM Concord - Handcrafted and Warm Ice Cream Sandwiches
-
2070 Salvio St
Concord, California 94520 - 925-332-7363
Hours
Chamber Rating
-
Fiona Sundy
Apr 8th, 2024 -
Madison Johnson
The most amazing customer service I have ever had! Kaitlin had served my ice cream and she was extremely kind and patient with me. Not to mention, the ice cream was so yummy! I will definitely be coming back!
Dec 6th, 2023 -
Christopher
Very fun and delicious idea
Sep 13th, 2023 -
Christa Luong
DO NOT COME HERE IF YOU OR ANYONE HAS AN ALLERGY ESPECIALLY A NUT ALLERGY. We came to grab ice cream after dinner and my nephew who's 4 years old ordered vanilla ice cream with m&m pieces. He has a peanut allergy and is very aware when he has that off feeling. He ordered his ice cream first so he's sitting down enjoying it not knowing he's about to get that "tingly allergy" feeling. While we're checking out, he rushes to his mom telling her he needs water which we was also purchased. Melanie is the worker who assisted us with the transaction and we even left her a tip. This is where you can roll the tapes Mark....not even a minute later my nephew projectile vomited and we knew instantly uh oh something must've been exposed. There was a nut in his vanilla ice cream. He keeps throwing up so we make sure to bring him outside. The line kept getting longer and longer and they were busy and we kept apologizing profusely. We understand where these things happen and it's completely okay that's why we carry Benadryl and an epi pen for these incidents. We put napkins and tried to wipe up the vomit. We even put chairs over the wet spot so others didn't step or slip on the wet surface. We did what we can with what we had. We were waiting for them to finish helping the customers they were assisting at that moment but we didn't receive any acknowledgement. We are still outside with our little guy ensuring he is okay. This is when the issue occurs...Melanie comes out and states "her kid threw up, she needs to clean it". We asked for a mop and she says "we don't have a mop". So how do you want us to clean this up? With our hands? And why doesn't this establishment have a mop? Should we be concerned on their cleaning routine on top of cross contamination. She is more concerned about vomit instead of the 4 year old who could've possibly went to the hospital tonight. She causes a huge scene yelling at a family with 2 toddlers and 2 newborns. She runs to the back and doesn't come out at all meanwhile I believe Carmen (girl with pinkish hair) is talking for her. We ask for the owners information because this unacceptable and inappropriate. Now on the phone with him which he is lacking in the professionalism department as well. He instantly states "you need to evacuate my building. The police are on their way". No need to be demanding and aggressive, we're already outside. Mark, do yourself a favor for future patrons, ask what occurred first get another point of view before making demands to evacuate. Second, you don't tell a mom who's worried about her son's health you would be embarrassed if this happened to you. Third, get a mop for your place there's vomit residue. The police arrive and even they are just as shocked on what just occurred especially when children are involved and present. We could've easily blamed the workers for having a nut in the ice cream but we know accidents occur. The behavior and responses are clear that it is evident nobody has customer skills. I understand always supporting your employee but please keep in mind what's right is right and what's wrong is wrong. The demands, lack of professionalism and responses are beyond anything we have ever experienced.
Sep 7th, 2023 -
Michelle de la Madrid
Great place to get ice cream. Lots of different flavors & great atmosphere.
Aug 20th, 2023
Contact Info
- 925-332-7363
Products
- Fresh Baked Cookies, ice cream scoops, sundae's, cones, milkshakes.
Specialities
- Gluten Free and Vegan options available.
Payment Methods
- AMERICANEXPRESS
- ANDROIDPAY
- APPLEPAY
- CASH
- DINERSCLUB
- DISCOVER
- MASTERCARD
- PAYPAL
- SAMSUNGPAY
- VISA
Questions & Answers
Q What is the phone number for CREAM Concord - Handcrafted and Warm Ice Cream Sandwiches?
A The phone number for CREAM Concord - Handcrafted and Warm Ice Cream Sandwiches is: 925-332-7363.
Q Where is CREAM Concord - Handcrafted and Warm Ice Cream Sandwiches located?
A CREAM Concord - Handcrafted and Warm Ice Cream Sandwiches is located at 2070 Salvio St, Concord, California 94520
Q What is the internet address for CREAM Concord - Handcrafted and Warm Ice Cream Sandwiches?
A The website (URL) for CREAM Concord - Handcrafted and Warm Ice Cream Sandwiches is: http://www.creamnation.com/?utm_source=Google&utm_medium=Yext
Q What days are CREAM Concord - Handcrafted and Warm Ice Cream Sandwiches open?
A CREAM Concord - Handcrafted and Warm Ice Cream Sandwiches is open:
Tuesday: 3:00 PM - 10:00 PM
Wednesday: 3:00 PM - 10:00 PM
Thursday: 3:00 PM - 10:00 PM
Friday: 1:00 PM - 11:00 PM
Saturday: 1:00 PM - 11:00 PM
Sunday: 1:00 PM - 10:00 PM
Monday: 3:00 PM - 10:00 PM
Q How is CREAM Concord - Handcrafted and Warm Ice Cream Sandwiches rated?
A CREAM Concord - Handcrafted and Warm Ice Cream Sandwiches has a 4.4 Star Rating from 275 reviewers.
Hours
Related Categories
Ratings and Reviews
CREAM Concord - Handcrafted and Warm Ice Cream Sandwiches
Overall Rating
Overall Rating
( 275 Reviews )Fiona Sundy on Google
Madison Johnson on Google
The most amazing customer service I have ever had! Kaitlin had served my ice cream and she was extremely kind and patient with me. Not to mention, the ice cream was so yummy! I will definitely be coming back!
Christopher on Google
Very fun and delicious idea
Christa Luong on Google
DO NOT COME HERE IF YOU OR ANYONE HAS AN ALLERGY ESPECIALLY A NUT ALLERGY. We came to grab ice cream after dinner and my nephew who's 4 years old ordered vanilla ice cream with m&m pieces. He has a peanut allergy and is very aware when he has that off feeling. He ordered his ice cream first so he's sitting down enjoying it not knowing he's about to get that "tingly allergy" feeling. While we're checking out, he rushes to his mom telling her he needs water which we was also purchased. Melanie is the worker who assisted us with the transaction and we even left her a tip.
This is where you can roll the tapes Mark....not even a minute later my nephew projectile vomited and we knew instantly uh oh something must've been exposed. There was a nut in his vanilla ice cream. He keeps throwing up so we make sure to bring him outside. The line kept getting longer and longer and they were busy and we kept apologizing profusely. We understand where these things happen and it's completely okay that's why we carry Benadryl and an epi pen for these incidents. We put napkins and tried to wipe up the vomit. We even put chairs over the wet spot so others didn't step or slip on the wet surface. We did what we can with what we had. We were waiting for them to finish helping the customers they were assisting at that moment but we didn't receive any acknowledgement. We are still outside with our little guy ensuring he is okay.
This is when the issue occurs...Melanie comes out and states "her kid threw up, she needs to clean it". We asked for a mop and she says "we don't have a mop". So how do you want us to clean this up? With our hands? And why doesn't this establishment have a mop? Should we be concerned on their cleaning routine on top of cross contamination. She is more concerned about vomit instead of the 4 year old who could've possibly went to the hospital tonight. She causes a huge scene yelling at a family with 2 toddlers and 2 newborns. She runs to the back and doesn't come out at all meanwhile I believe Carmen (girl with pinkish hair) is talking for her. We ask for the owners information because this unacceptable and inappropriate.
Now on the phone with him which he is lacking in the professionalism department as well. He instantly states "you need to evacuate my building. The police are on their way". No need to be demanding and aggressive, we're already outside. Mark, do yourself a favor for future patrons, ask what occurred first get another point of view before making demands to evacuate. Second, you don't tell a mom who's worried about her son's health you would be embarrassed if this happened to you. Third, get a mop for your place there's vomit residue.
The police arrive and even they are just as shocked on what just occurred especially when children are involved and present. We could've easily blamed the workers for having a nut in the ice cream but we know accidents occur. The behavior and responses are clear that it is evident nobody has customer skills. I understand always supporting your employee but please keep in mind what's right is right and what's wrong is wrong. The demands, lack of professionalism and responses are beyond anything we have ever experienced.
Michelle de la Madrid on Google
Great place to get ice cream. Lots of different flavors & great atmosphere.
Overall Rating
Overall Rating
( 275 Reviews )Write a Review
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