De Novo Health Care Inc.

Excellent. Attention. And information...
Feb 22nd, 2024

Do not use this clinic if you don't have to. Find a doctor anywhere else other than here. These people are so incompetent and the person you are always calling to speak to is either never there or the front desk has no clue when they will ever be there. Don't waste as much time as I have trying to find out what's wrong with you or it may be too late with these people.
Jan 3rd, 2024

Oct 16th, 2023

Worst dr ever ! You have an appointment and they still make you wait an hour to be seen . Front desk girls are rude as hell .
Oct 12th, 2023

There are a few reasons for this review. (ani hate leaving negative feedback :( ) but I think its important for Denova to hear feedback from patients and also inform the public of my experience. 1st reason for this review, My last talk therapy session I exposed some very deep personal information about myself, a comment was made that I should try and date people with the same issue. I felt very defensive and isolated by that comment and instead of being questioned why that made me defensive I felt like i was met with defensiveness. 2nd reason. After my first appointment with Natalia I was instructed to call my insurance and find out if the would cover genetic testing. As soon as I got off the zoom meeting I did exactly what i was told to do and called my insurance. They said if I had a prep authorization from a doctor they would cover it, so I called Denova back and told the staff exactly what they said. They said they would contact me when the doctor sent the pre authorization. I never heard back from them. 2 days later, I followed up. and then again 2 days later. I was informed they put out an urgent message and then 1 week later when i hadnt heard back I reached out again, and was told the same thing. never heard back. Go to the next week (the day of my second appointment with Natalie) and I call the office to inform that I cant zoom but i can have a phone conversation and never heard back from my doctor and then got a text that i missed the appointment. I STILL HAVE NOT GOTTEN A PRE AUTHORIZATION from the the doctor. Its really sad when you pay people to try and help better your life and make your mental health better and they end up making you feel more alone and more stressed than ever. so long story short, I wont be continuing with Denova and I will inform my friends and family not to waste their time. Even if there are good providers, there is zero communication, which is literally the skills im supposed to be learning.
Mar 31st, 2024