Julie Vasquez: Allstate Insurance

1Escobar_X _{on Google}

Feb 22nd, 2024

Feedback on Billing and Customer Service Experience
I am writing to provide feedback on my recent experience with your billing and customer service departments.
Unfortunately, I encountered several challenges with my billing account that were not promptly addressed despite multiple attempts to rectify the issue. Despite reaching out to customer service representatives, I found the resolution process to be frustratingly slow and unresponsive.
Specifically, I experienced difficulty in correcting a billing error, and the lack of timely assistance from customer service only exacerbated the situation. This experience has left me feeling dissatisfied with the level of support provided and concerned about the efficiency of your billing systems.
As a loyal customer, I believe it is crucial to highlight areas for improvement. I recommend implementing measures to streamline the billing dispute process and enhance the responsiveness of your customer service team to ensure a more satisfactory experience for all customers.

Lve Brenda _{on Google}

Feb 18th, 2024

If you want things done right and efficiently do yourself a favor and ask for JULIE. She made my process of getting insurance very easy and explained everything with genuine concern and knowledge. Very friendly service from JULIE

Tencha Lasso _{on Google}

Feb 13th, 2024

It is a company I can trust, Colton's office is very friendly and above all they speak my language, I recommend them.

pepper Rocha _{on Google}

Aug 24th, 2023

The staff is so friendly and helpful . I would highly recommend this business Julie is so kind and professional
~ Julia A