Best Western Plus Arrowhead Hotel

Ken Aries _{on Google}

Mar 29th, 2024

I think this hotel is losing it's charm. I stay here often for music festivals and it's just getting worse. First issue, i booked the "flexible" room about 6 months ago for my stay, i chose the option where i would pay when i stay. To my surprise i get a charge from the hotel a month before my stay in February, for the full amount $861.72. It threw me off guard because i truly thought it was a fraud charge on my card. I called my bank, then it dawned on me maybe this is a charge for the event in march. I called the hotel directly and spoke with a lady. I asked her why was i charged if i had not stayed at the hotel yet. She said in a condescending voice, " Well, are you staying here March 22nd/23rd for the festival, the hotel is fully booked now so we charged early to secure your room for that stay". First of all, it would have been nice to send your guests a warning e-mail, I've never heard of this before. If that was the case i should have selected the "pay now option" before and got the discounted rate, especially since i had booked way in advance. How rude of the hotel to assume everyone can afford to pay a month before. That was the first head ache before my stay. The next thing was, when we checked in. The room was okay, looks like it has seen better days but at least the bed was fine. We leave to the festival and when we get back at 2am, and we want to shower. I had been in the music festival for over 10 hours, dancing, walking and being in crowds. We turn on the shower... and there is NO HOT WATER! it was ice cold at best. I was soo upset. I let it run for ten minutes hoping it would at least get warm.. NOPE. COLD! I called the front desk and said there was no hot water, they said they would send someone tomorrow to check. So i slept in my filth because there was no way in hell i was taking that ice shower. The next day i guess i missed the maintenance person when i was out getting breakfast. By 9 am the water was now a little better than cold but not warm either, but it was tolerable to shower in. So we hurried up and showered. We just assumed the water issue was fixed by now. The 2nd night of the festival, we get back late night 1:30 a.m., and guess what? Yup, You got it. NO HOT WATER NO WARM WATER, just ice cold water. Wow, lovely, i have to sleep in my filth for the 2nd day in a row now. I was super annoyed and i can't believe i spend this much money for this crappy experience, i feel completely BAMBOOZLED. The last thing that happened, my boyfriend forgot his $200 electric toothbrush and his $300 night guard in the bathroom. I called the next day when he realized this to see if they had it. The front desk said no, nothing was turned in. He is 100% sure he had left it. While no one would want his custom nightguard, i could see how someone would definitely want the electric tooth brush, all you need to do is get rid of the brush head and get a new tip. It's super weird that the cleaning staff did not find it. I'm not buying it one bit. Even though it was my BF's fault for leaving it behind, It should be there. It's not adding up.

Sergio Machado _{on Google}

Mar 29th, 2024

Great place to stay.
Irene and Heather both make you feel welcome.
There's a pool and gym here and a great Mexican restaurant next door, across the street from P & G's burgers. Which are both walking distance from the hotel.

Charlie Leadon _{on Google}

Mar 29th, 2024

Great Stay!

David R _{on Google}

Mar 22nd, 2024

Nice enough place to stay, good clean rooms friendly staff

Andrew _{on Google}

Mar 20th, 2024

The Best Western's okay I'm not sure why it's called the Plus. This is the oldest Best Western "Plus" ever been at outdated. Most of time the pluses are super nice. Several times throughout the day I tried to take a shower and there is no hot water. UPDATE: day 2 still no hot water I'm having to take a cold shower Not sure what's going on with that. Took 1 hr to get checked in they were short on housekeepers there was several of people waiting in the lobby to get checked in buddy of mine room wasn't ready until 430 But the bed is comfortable clean I don't see any bugs and Wi-Fi is okay. Heat/ac in room works great