Ashley Furniture

To make this short, DO NOT buy from this cheap furniture store & if you do, do not buy their lifetime guarantee insurance. Its a scam. Ive bought several times from Ashleys furniture. So I am saying this from experience.
Jun 26th, 2023

As soon as we walked in I was greeted by Rafael. They had a nice selection of furniture. Rafael assisted us and made the whole process easy. This is not the bed I got but this is the only picture I took there.
Jun 19th, 2023

Good prices but poor customer service. The sales person in store was so busy juggling customers that she was impatient with any questions I had. Then when the table and chairs were delivered, one of the seats was damaged. They sent a "tech" out to look at the damaged chair and we were told we would a replacement seat in two weeks. One month later, customer service says they will be shipping the part on April 22nd. On May 9th, the customer service person - who I am pretty sure I woke up from a nap - says it is shipping June 6th. There has been no follow up, no communication, no replacement seat, and customer service is barely interested in helping.
Jun 1st, 2023

May 19th, 2023

We went to check out beds. From the moment we walked in the door a salesman was on our heels. He indicated that he was supposed to be with us the whole time. Like our personal assistant. That is the very LAST thing we needed. The first bed he insisted on showing us cost $10,000. He absolutely would not leave us alone. The whole experience made me want to run out of the store. My husband fortunately is calmer, and we managed to stay for about 30 mins. At one point the salesman actually told us that he could not discount the bed (which we did not ask for) and offered us a free dining table! The pressure was so high. My husband and I had about 4 mins alone to discuss the options and the salesman was back. It was the most uncomfortable sales experience of our lives. We left and made a purchase at another retailer who was the total opposite in sales technique.
Jun 24th, 2023