Tecsun Building Products

By far the worst products and support. We purchased the "Luxury" Vinyl plank for our home, and had it installed by a licensed professional. In a mere 9 months the floor was a complete mess and falling apart. TERRIBLE product that didnt even last a year. They sent this shady company to review and are doing everything they can to void the warranty. We will be suing them in court. Read the other reviews here and NEVER BUY their products.
Nov 15th, 2023

If you're considering Tecsun...run away and choose something else! I purchased the Luxury Vinyl Flooring for our home. Professionally installed by a great licensed team. The end result was horrible!! After just 9 months, this flooring completely fell apart. When we contacted their team, they sent some shady outfit to review and said it's not covered by warranty. RUN! We are now suing them in court. DO NOT USE THEM
Nov 14th, 2023

Feb 22nd, 2023

Got there right when they opened to pick up an order that I had placed through a vendor. The girl at the front told me that the vendor hadn't paid for the product yet. Had to wait an hour for the vendor to open up. After getting a hold of him... the girl immediately gave me my invoice and told me where to park. My order was then brought out to me within 10min. I wish I had gotten her name. But she was extremely helpful and polite. Thank You!!!
Jul 28th, 2022

I recently purchased flooring through one of Tecsun's flooring distributors and unfortunately had a not-so-great experience. I had heard about Tecsun through various acquaintances and I'd say the general consensus was: "you get what you pay for." If you're looking for poor customer service and you intend on never needing customer support, Tecsun Flooring should be your go-to. Without getting into the details of my experience, I'll just say that their service is an absolute joke. Even in this market. Their San Diego sales REP and their Sales Manager Richard won't call you back or respond to your emails. You can call, leave messages, call again, leave more messages. You can even try sending several e-mails but unfortunately....you get what you pay for. Their "sales manager" Richard had initially been very helpful but unfortunately, for them, that was short lived. So if you're in the market for semi decent flooring and mediocre customer service, even this company doesn't cut it. Its really too bad zero stars isn't an option.
Mar 21st, 2022