TLC Optometry

Very good service Contact Lens Exam - 20 min ready
Jan 2nd, 2024

On October 31, I visited the office to schedule an appointment. I explained to the assistant that I need a prescription for contact lenses and that I had never used them before. I was given an appointment for November 2nd. As usual, on the day of the appointment, I received a reminder about it. On the appointed time I arrived at the office but they refused to provide me the service! They said that today they only do prescriptions for glasses, and that I should have warned them that I wanted contacts. But I warned the assistant about this 2 days ago, when I made the appointment! Current situation is the assistant's mistake! And the assistant's mistake became my problem! I was upset, I didn't receive medical service. I lost a lot of time and a working day. And the doctor's assistant and the doctor continued to act as if it was not their fault, like it's my own fault. This is a completely unethical attitude towards patients. This is an absolutely disregardful attitude towards other people's time. You can't treat people like that Terrible service.
Nov 5th, 2023

I've been going to TLC for almost 15 years, and can't say enough good things about them. I've seen both Dr Concepcion and Dr Kim, and they are both fantastic. I have a very heavy astigmatism in one eye on a weird angle (Dr Kim said it's a 1/1000 case) and they do an excellent job of helping me manage it and get glasses that will work the best they can (I tried switching to a well established doctor closer to home once, and it was a disaster). They also did some routine imagining on my wife's eyes and caught a condition that if left untreated, she could have gone blind. So they saved her vision that day. I would never expect such top-notch optometrists to be hiding inside a Costco, but I'm so glad I found them.
Aug 22nd, 2023

Every touch point at TLC Optometry inside Costco Citrus Heights was great! The optemtrist's assistant, the optometrist, the lovely lady who took my order for glasses and contacts, and then the gentleman who fitted my glasses when they were ready... All of them. Quick top-notch service, great exam equipment, great products. Very happy!!
Sep 19th, 2022

Mar 5th, 2022