JOANN Fabric and Crafts

It was a little overwhelming traversing the store looking for the products we needed. I couldn't quite make sense of how things were organized, and the staff was a very mixed bag. The first lady we asked didn't seem to understand what some basic craft tools were (like Exacto knives!) The cashier was significantly more knowledgeable and helpful, but unfortunately they didn't actually carry the items we were looking for. That said, the cashier was able to give us alternative places to find what we needed, and was super nice.
Apr 3rd, 2024

Excellent customer service
Apr 2nd, 2024

Waited for 15 minutes with zero service. Others standing around waiting for service. Only employee I could see was working the cash register. How do they stay in business?
Mar 21st, 2024

Big store with a good selection, but corporate doesn't give the staff enough hours to operate the store properly, so items that folks want may be stuck in storage waiting to be put out.
Mar 18th, 2024

Horrible customer service. Came in on 3/17 during the closing shift and the workers there were extremely rude and unhelpful. Never have I felt so uncomfortable and mistreated, I will not be returning. Not only was one worker rude on the phone but she was when we asked her a simple question she gave us an extremely rude and sassy response. We tried to get the fabric cut and they claimed the fabric counter was closed but they continued cutting NEW customers fabric but not ours. Never have I been so stressed during a shopping experience. I felt targeted for my young age and felt unsafe DO NOT GO TO THIS JOANNS.
Mar 14th, 2024