Kniesel's Collision - Citrus Heights

Excellent service from Tyler John and Matt. I have a c8 which they took care of personally as if it was their own. Went the extra mile to make sure the parts were in great shape and everything was working before I returning it to me. Highly recommend, especially if you're a c8 owner, trust them with your baby!
Apr 1st, 2024

Hello, I would like to start with I have been working with this location for a few months doing billing for them with Nex automotive ,the estimator's, management everyone on the team are very knowledgeable, nice, welcoming very on top of their work. Anytime they need an invoice for me to help get the customers their vehicle faster they have always been super quick I like working with everybody at the shop. They make my job a lot easier. I recommend this location if you are in the area.
Feb 16th, 2024

Team frontending customers are doing commendable job !
Dec 29th, 2023

In 2013, my wife had an accident in our vehicle, which was pretty much new. We took it to Kniesel's for repairs. Upon the return of our vehicle, it overheated due to the fact they had forgotten to put radiator fluid back In the car. They then had our car towed back to their shop, using their contractor. I gotta call about an hour later saying, "Mister Gee, We have some terrible news, I thought, what our engine blew up? No, your car has been stolen from our shop. They had left the keys in the car, and an evil opportunist seized the moment, stealing our car. At first kniesel's was very apologetic, "don't worry, we'll make this right, we'll take care of everything." But the very next day they had a complete attitude change. They had turned it over to their insurance company, which immediately denied any claim that we had. What, no investigation? And we hadn't even filed a claim yet. Their insurance stated that they found no wrong doing on the part of their insured. ensued next, we had a five month battle with their insurance company (Zurich) to try and recover our losses. What a blunder/headache! Bottom line, I shouldn't have taken my business to Kniesel's. A hard lesson learned. I hope this helps a would be Customer. The truth, the whole truth, and nothing but the... If you made it this far, thank you for taking the time to hear me finally get to vent. Update 1/9/2024 By the way, the woman/representative who sounded so sincere when publicly responding to my complaint, she never followed through on her commitments.
Dec 21st, 2023

Dec 9th, 2023