HomeTeam Property Management

Excellent service for almost 4 years. Thank you guys for always being helpful during my tenancy.
Jan 28th, 2024

Nov 10th, 2023

The single most unprofessional organization I've ever had the displeasure of renting with. Highlights of renting this "organization" include: 1) A crippling lack of communication. The only way to get a hold of them is to call them again and again and again, only to get in touch with staff that either aren't trained to effectively help or simply do not care. 2) A false eviction notice, followed hours later by an email to disregard. I had to call them several times to learn what the error was, and it turns out they sent that to many tenants. 3) Leaving us in the lurch for weeks while we tried to get the new mail keys for our property. 4) After leaving us in the lurch for weeks, telling us that they were no longer our management company with 0 notice and basically telling us to stop bothering them about it. 5) LYING about not being our management company anymore, because the switch to the new company (as we learned after contacting them) wasn't scheduled until the following month. This was either incompetence on the part of Hometeam Property Management, or a genuine attempt to get out of a month of having to manage our property. The situation regarding our keys was not resolved until our new management company (who, at that point, still was not technically managing the property we rent) called them on our behalf. Save yourself the headache and rent at any property they do not manage.
Sep 13th, 2023

Consistently delicious
Jul 23rd, 2023

Extremely Dissatisfied with Poor Customer Service I recently moved into one of their properties with high hopes of a comfortable living experience. Unfortunately, my experience has been marred by a series of disappointments and a complete lack of prompt and satisfactory customer service. Firstly, upon arrival, I discovered that the token for parking had not been provided, despite being assured that it would be available. This led to unnecessary stress and inconvenience as I struggled to find suitable parking arrangements for my vehicle. The failure to address this basic requirement in a timely manner reflects poorly on the property management's commitment to fulfilling their responsibilities. Furthermore, on the very first day of moving in, I encountered water issues that disrupted the normal functioning of my new home. It is highly unacceptable that such problems were not addressed prior to my arrival. The subsequent occurrence of a leaking refrigerator on the second day further added to my frustration and inconvenience. These issues clearly indicate a lack of attention to detail and proper maintenance. To compound the problems, I have also not been provided with the mailbox key or tokens to access essential building facilities such as the pool and laundry. This negligence deprives me of the amenities promised and paid for as part of my tenancy agreement. It is both disappointing and unfair to deny residents access to these facilities without any valid reason or explanation. Overall, my experience with the customer service at Home Team ] has been nothing short of abysmal. The failure to provide necessary tokens, address water and appliance issues, and provide access to essential facilities demonstrates a severe lack of competence and professionalism. I urge the property management to take immediate action to rectify these issues and provide the services that were promised. The residents of [property name] deserve better treatment and attention to their concerns. It is my hope that my feedback will spur the necessary improvements and prevent future tenants from enduring similar disappointments. Unfortunately, I cannot recommend [property name] to others based on my current experience. I sincerely hope that steps are taken to rectify these issues and restore faith in the management's ability to provide a comfortable and satisfactory living environment. Rating: (1 out of 5 stars)
Jun 27th, 2023