Southwest Dental

I DONT NORMALLY WRITE REVIEWS BUT FELT THIS WAS NECCESARY: I am totally devastated after going to this establishment. As a victim of domestic violence, I recently had the bottom row of my teeth knocked out. I went to this place to have an estimate on the repairs to have my smile fixed and get it done . It was initially concluded that the teeth that were not completely knocked out, would have to be removed and they were extracted that same day. I had a follow up appointment scheduled for over a month and a half later. I was taken aback by how far down the road that was, but I expressed to them that i had a case coming and the DA needed the info to precede, so I accepted that, but also explained the importance of me having my front teeth and the desire to have some type of temporary piece to hide the fact Im missing my teeth. My work schedule does not allow me to be easily accessible, but I conceded to the far out scheduling because the staff was so nice. Fast forward to today. I arrive at the scheduled time and Iam asked to come back later because they were going to lunch. I come back and then am told that I would be getting a tooth cleaning and additional X rays. I was once again taken aback by this as I had already had X-rays taken on my first visit over 1 1/2 months ago. I expressed my displeasure in this and the fact that this wasnt explained to me before. After constantly having my intelligence insulted,being explained to how the insurance process goes (as if I dont get it) I told them I would like to just get my X-rays done so I could go to another dentistry to have the work done. After that they werent so nice anymore. I was told that would not be done and I needed to go elsewhere. I explained that wasnt a viable option for me at the time, as the DA needed the info today to precede with the case. This was met with more condescending banter and that I needed to go down the street to another dentist. I attempted to go down the street and all other dentists had no available appointments. I went back and pleaded to attempt to get them to precede with the work. To no avail. I am totally distraught after this whole exchange.I will never forget this experience, as not only am I traumatized from the initial experience that caused my teeth to be missing in the first place, but also in the complete callousness and lack of empathy for my situation.
Jul 12th, 2022

Great service & freindly staff, Highly recommend. They treat you like a family and appoinment you always have a room :-D
Apr 9th, 2021

Great dental office!! They have always accommodated my family in a timely manner. Very clean stations and professional. If youre looking for a dentist I highly recommend this dental office.
Dec 19th, 2020

Excellent service, staff is always accommodating within reason. Im so glad I came here!
Jul 19th, 2019

Friendly staff! Been going here for years and referred many friends and family. When it comes to getting work done to my teeth. I'm not sure if I would be comfortable anywhere else.
Sep 21st, 2015