Chino Hills Animal Hospital & Pet Resort

Apr 9th, 2024

I'm leaving a review because I think this vet office should follow their appointment schedule. I had an appointment this morning for 8 am, and they open at 8 am. I arrived with my dog at 8:05 am. We were in the waiting room for 45 minutes, and when I asked why the wait was so long, they told me that their 8:30 client had arrived early, so they had taken that client in. That client had many questions, so I just had to wait. What is the point of making an appointment when you are waiting for 45 minutes? I believe 5 minutes is not enough time to move someone out of line for their appointment. I did not like that my dog had to suffer because of a pushy customer trying to be seen earlier. My dog was shaking in the waiting room for 45 minutes because he was nervous.
Apr 5th, 2024

I've been coming here for around 4 years now and always had a great experience each time I come. From the office staff, technicians, and doctors are all very welcoming and caring. Dr. Otterson has been taking care of my senior dog and she is very nice and had no problems at all!
Apr 1st, 2024

Reasonable prices and friendly and efficient staff.
Mar 26th, 2024

"Im forever grateful to the nurses and vets! My family and I had a scare! My puppy, Bingo, and I were out in the backyard playing when suddenly Bingo began to act strange. She began to scratch at her face and bite her paws. Poor baby began to develop swelling around her eyes, and hives broke out all over her body. She was having an allergic reaction to something, most likely a bee sting. The swelling was getting worse and worse. I rushed her to the vet, and I called out to one of the nurses who was outside by chance. They quickly came and took us inside. I was basically in tears because my baby was in pain! They took her back, and they began to treat her. They were a godsend; they remained calm and assured me she was going to be just fine. They gave me all the information and everything I needed to know and do, and a few hours later and a few shots, she was all good to go back home. Again, Im so so so grateful to the wonderful nurse and outstanding veterinarian!!"
Apr 1st, 2024