Kingston Brass Inc.

Danielle Washington-Gagnon _{on Google}

Mar 26th, 2024

We purchased a faucet from this company on Amazon and it started to drip about one and a half weeks after getting it installed. Within the next week, it went from a drip to poring out! No way to refund, They REFUSE! We called the company "Kingston Brass" twice and had no help or resolve whatsoever. I spoke with a customer service representative, and guess who owns the company, Amazon does! So no loss for them, every loss for the customer. They can just continue to resell the same broken items while we pay gobs of money. We had to pay the plumber to have the faucet installed, pay to have a plumber come back to check it and will have to pay to have them come back to reinstall a NEW faucet that we will also have to repurchase! We ALSO have to pay to return it to amazon! I'M LIVID!
If you're thinking about ordering this faucet, RUN!

Sherry Trudeau _{on Google}

Jan 14th, 2024

Li Anne is possibly the best customer service person I have ever had the pleasure of working with. She takes the time to help you solve your issues all with a bright cheerful attitude!

Bob Blauch _{on Google}

Dec 18th, 2023

Worst faucet I've ever bought. Nothing but issues since installed. After receiving numerous replacement parts that never corrected the issues over a 6 month timeline, we replaced with another manufacturer.

Colette Huebner _{on Google}

Nov 28th, 2023

Li Anne Riley was wonderful. Nice change of pace to listen to reliable customer service person. She's a keeper.