Norcal Respiratory

The rudest staff. Poor follow up & returning calls. Lectured me for 25 mins and when i asked her to stop, then she held my machine over the weekend until 2 on Monday . they don't care
Aug 16th, 2023

Says they will only do supply refills once a year. I've had my machine over Mutiple years now and I've only ever received resupplys once the first year I got it. Not to mention they refilled me with the recalled machines equipment that we don't even have anymore. I have extra tanks and parts for a CPAP we don't even have anymore, and when I told them the resupply was useless as it doesn't work with my machine they made no effort to correct it. My doctor now left the practice I go to. And they won't refill my supplies because I need a doctor to sign off that my severe sleep apnea is still there? This company is garbage.
May 8th, 2023

The staff is friendly and while I did face frustrating hurdles along the way I was never under the impression that they were just sitting on their hands. The Good: - Friendly, communicative staff. I could always call if I had questions and they would be answered in a few days. (not bad for only having the ONE respiratory person.) - They took extra time to make sure I was set up with a machine that's better in the long term. (Part of why it took so long) - Once I had a machine, the compliance period was hassle free. I even needed *less* paperwork than I initially thought at the end of it because my insurance doesn't require a step they had mentioned, which was nice. - They actually sent a pack of different sized masks for me to try out and fit myself with. - I was able to do the entire setup process remotely as I live several towns away from the office. This was a simple zoom call where they walked me through everything. - The RT I dealt with was one of the most understanding and helpful people I've dealt with in medicine. (And I used to work NEMT) Plus she has the patience of a saint for dealing with me bugging her all the time. - I'm told getting future supplies for the machine is a simple phone call away. The Bad: - It took 3 months from the time I was diagnosed with severe sleep apnea to actually get my hands on a machine. 3 months of sleeping less than 2 hours a night. This was, in order, first a paperwork issue, then a supply chain issue, then a staffing issue. It can take a while and the wait is grueling when you've reached a point where you can't even stand without going arrhythmic. I spent most of that time taking heart medicine and oxygen daily to account for how bad it had gotten. BUT they always kept me up to date an it always felt like something out of their control so I don't blame them. (They can't make suppliers move faster or increase the number of people who are trained RT's around here.) - I have severe sleep apnea. That's not their fault but it still sucks. (just a little joke) To the staff: You all literally saved my life and a delay wont make me forget how kind you were while you were doing it. That may not mean much in the grand scope of things but it meant the world to me. You should be proud of what you do because its darn near magic.
Mar 29th, 2023

I would recommend anyone that enters home after home to wear a mask
Dec 4th, 2022

I requested supplies for my cpap in January 2022. They told me they have a policy to pay upfront regardless my insurance. So I paid for the supplies; they took my order and FORGOT ALL ABOUT IT until I call TODAY 2-25-2022. They told me they Dont know what happened they didnt called me to tell me about my PAID ORDER. So they have to do it again and .probably will not take more than a week I demanded to send my supplies that are now well overdue as now or else
Dec 3rd, 2022