Western Dental & Orthodontics

Ashleigh Profit _{on Google}

Apr 9th, 2024

I give this office a 10/10:)

Juan Orozco _{on Google}

Apr 7th, 2024

Exceptional dental medical services! I have been coming to this office for quite some time, because from the start I realized I was in great hands. I truly recommend this office to anyone looking for competent and transparent and effective dental medical attention, with excellent patient service and efficiency with no wasted time.

Joshua Yanez _{on Google}

Mar 22nd, 2024

Made an appt over the phone for tooth extraction due to incredible pain, not being able to eat, not able to close mouth all the way, or sleep...the office personnel tells me over phone that I have insurance and my out of pocket cost would be 50 something dollars. He specifically stated the overall procedure would cost 296 dollars and that my insurance would cover 80 percent. I arrive 5 mins before my appointment time. I check in, and sit in the lobby to wait to be called. 45 MINS LATER, I'm called to the desk to state that I no longer am covered by insurance and that the total cost is now over 1000 dollars. I was also specifically told no payment plans would be accepted and the entire 1000 plus bill needed to be paid in full before the emergency procedure could begin. I re-iterated that I was in immense pain, the desk lady said "I know". After seeing no option in sight and being in incredible pain, I left the office to seek an emergency room to subdue the immensely incredible pain that this office seemingly ignored. I feel like this is medical malpractice somehow, almost scamming. To leave me sitting for nearly an hour past my appt time just to attempt to extort over 1000 dollars cash for a simple tooth extraction.... I will never...ever..step foot near any western dental again.
Just for additional information, I got a response from western dental in refard to this review, they stated they wanted me to contact them via email to solve this issue. I emailed them and asked how they intended to solve the situation....I never received any email back, and its been several months now. Just a heads up, if it's in the public eye, they'll act like they care. But behind closed doors, I've been ignored, twice now....don't think you can just burn people and hope nobody notices western dental!