Cartier

I have a Cartier Tank watch for over 20 years. Every couple of years it has to be serviced in Texas. In the "good old days" they called me with a detailed estimate of the service within a week after dropping off the watch. I also received the watch back in about three weeks. The service has deteriorated steadily over the years, and this last experience was terrible. I have not heard back from them for three weks after dropping off the watch. After several phone calls and conversations with the manager I got an estimate of $ 750. No details, no written explanation. I asked them to just send the watch back to me without servicing it. It took them an additional two weeks to get it back to me. This is a terrible store with no service, no accountability. In general; DON'T buy a Cartier watch as over time you have to pay the purchase price multiple times over, and suffer terrible service. I bought a copy watch for $ 250, and other than true Cartier experts nobody can tell the difference.
Feb 10th, 2024

Dec 13th, 2023

Jessica is definitely the person to see when shopping here. Provided exceptional customer service to find the perfect fitment made the shopping experience so delightful. Will be returning here because of her. Thanks again Jessica!
Dec 6th, 2023

Beautiful place beautiful things and great service
Sep 16th, 2023

Recently I got my first Cartier watch as an anniversary gift from my husband. We had to go back to adjust the size and the blond man that was helping us provided a really bad customer service. He acted very unprofessional and made us feel so uncomfortable like we cant afford to even be there and now he has to spend his valuable time to adjust our watch. Cmon guys, we buy watches for $5k+ so at least be nice. We wont go back to this location for sure. Maybe Cartier should offer some customer service courses to their employees.
Aug 13th, 2023