Flex Fusion Studios Campbell Personal Training Nutrition Coaching Barre Bootcamp Yoga TRX

Eva! Thank you so much for your great review, especially coming from someone who has gone to many, many studios and gyms! We love having you at Flex :)

Thank you so much! We designed the space with a few things in mind, but being able to gather in community is at the top. We keep everything clean, modern, and simple so nothing detracts from your experience in class!

Aja, thanks so much for the review of our space!

Hi, Micaila! Thank you for taking the time to share your feedback about your experience with me and Flex Fusion. I sincerely apologize for the inconveniences you've faced during your personal training sessions. I value your feedback and would like to address your concerns.I'm truly sorry that you've encountered cancellations and timing issues during your sessions with me. Our goal is to provide consistent and professional training services to all our clients. It's disappointing to know that your experience did not meet our usual high standards.When we set up your recurring appointments back in May, I did mention we usually keep a buffer of 15 minutes between sessions to ensure a smooth transition and experience for everyone, and you told us that the only time that would work for you was a start time that was another client's end time. You were informed at that time that there would likely be instances where we would be running a few minutes late due to this, and you agreed to go forward with that appointment time knowing that. There have been instances where I've exceeded the scheduled 45 minutes, providing you with an extra 5-7 minutes, and other times where your session was cut short by no more than five minutes, but I apologize if this left you feeling that your training times did not even out in the end.We apologize for any lapses in this regard, especially when it comes to communicating potential delays due to overlapping client sessions. We do our best to manage these situations, but sometimes external factors can affect our scheduling.I am currently taking care of my terminally ill mother with stage 4 cancer, which can understandably lead to unforeseen adjustments in my availability and timing, sometimes on a very short notice. I strive to accommodate these circumstances while minimizing disruptions to our clients' experiences, while acknowledging that sometimes that just isn't possible.Due to those caregiving responsibilities, I am not available on the personal training schedule for regular session signups. I am available primarily for substitutions and makeup sessions during these times, and I understand that this may have contributed to some of the challenges you've encountered.When we set up your program I did let you know that as you're on a 4 times per month membership and wanted to keep a regular day and time, that there may occasionally be an extra session due to the fact that a month consists of approximately 4.3 weeks where you would have to pay as a drop-in for the 5th session. During the past few months this has happened twice where you had an extra session in your month; as a gesture to make up for the short-notice emergency cancellations, I elected not to charge you for those two sessions.Your feedback is invaluable to us, and I would love the opportunity to make things right. We hold ourselves to a high standard of customer service at Flex, and it's disheartening to know that your experience fell short of this. I truly appreciate your understanding and would love the opportunity to provide you with the positive, professional, and consistent experience you deserve. I will be in touch to discuss your concerns and ensure your future experiences with us meet the high standard we aim for.Best Regards,Helen