Derek Prince: Allstate Insurance

Derek, and his entire staff, are absolutely one of the most professional companies which I have had the pleasure to work with! Their customer service is outstanding and has been so for the 30 years I have been insured with Allstate and their office. I highly recommend being insured with this office because this level of customer service is hard to find in today's world.
Jul 27th, 2023

When I need them, they return my call right away.
Apr 15th, 2023

I've loved Allstate for years, they have been great and easy to work with. However this last month the rate of my insurance for a 1984 vehicle jumped $1300 . I was not notified and only charged the auto payment  which is when I noticed the error. After finally getting ahold of Donna at The Prince Family Allstate I was met with uncharacteristically sassy attitude and the command to do handle a policy change myself and let her know.  She also said I was emailed the update ( I was not, and I had chose paperless) she tried to make me feel like it was my fault this happened. No accountability on their end as the insurance agent. That's not how it was supposed to go, she should have offered to correct the issue and contact me when it was resolved so I could handle the policy move to another state in my own.Citizens beware, if you tell The Price Family Allstate that they messed up, their response will be defensive and say it was on you.
Dec 11th, 2022

Ive loved Allstate for years, they have been great and easy to work with. However this last month the rate of my insurance for a 1984 vehicle jumped $1300 . I was not notified and only charged the auto payment which is when I noticed the error. After finally getting ahold of Donna at The Prince Family Allstate I was met with uncharacteristically sassy attitude and the command to do handle a policy change myself and let her know. She also said I was emailed the update ( I was not, and I chose paperless) she tried to make me feel like it was my fault this happened. No accountability on their end as the insurance agent. Thats not how it was supposed to go, she should have offered to correct the issue and contact me when it was resolved so I could handle the policy move to another state on my own. Citizens beware, if you tell The Price Family Allstate that they messed up, their response will be defensive and say it was on you.
Nov 29th, 2022

In a time where fewer and fewer businesses, organizations, even individuals care to provide any actual personalized service--or even simply thoughtful attention--the feeling at Derek Prince is very much one of a family business, intent on knowing and ably looking out for its community. Kudos and THANK YOU. - Yuri
Nov 8th, 2022