Spectrum Care And Wellness

Dr. Catherine Chern has been my primary provider for many years and always will be. She takes her oath as a doctor to heart and cares for the total well being of her patients, not just physically, but mental well being as well.She is very thorough, goes the extra mile; she is big on early treatment and prevention.Recently, I had a possible blood clot scare, and I was able to get me in that morning. After seeing me, she wanted to be 100% certain.  She pulled her contact and got me right into an ultrasound doctor that she knows.  I had a complete resolution in less than two hours.
Jan 5th, 2022

Dr. Chern is great. She may move a little fast for some but I always feel listened to. She knows her stuff and she will not let anything concerning go unchecked. She was recommended to me by a colleague who had a stomach issue no one could diagnosis until Dr. Chern!
Aug 22nd, 2021

I absolutely adore Dr. Chern and her nurse, Gisela! I have been with them for well over 10 years and I cannot say enough great things about them.  My husband is now also a patient of Dr. Chern's and he is very happy to have her as well.  She is very attentive and always tries her best to help. She gives options, talks everything though, gets back to me personally in a timely manner and has wonderful bedside manners. Her nurse Gisela has also always been very kind and attentive, even when some of the other staff has been not as helpful. I highly recommend Dr. Chern and her nurse Gisela, they truly are the best!
Sep 12th, 2017

helen along with the other receptionist were not helpful. if anything, they made the call extremely unpleasant and refused to take my health insurance information to confirm if i am in-network for appointment scheduling. i informed both receptionists multiple times that my insurance list the "office" (spectrum care and wellness and npi 1437182185) as "in-network", then goes on to list catherine and chrsitine as active physicians at the location. the initial rececptionist then transfers me to helen, who continued to give me a very difficult time just to schedule a new patient appointment. it's almost as if as they do not wish to help newcomers. as i told her that this was my 3rd time calling, left a voice message, no response - i searched them up on yelp and discovered they have poor reviews. i asked about the poor reviews - are they for the incompitent receptionists or for the actual doctors? she then tried to continue to not schedule me and said i should look into other doctors. i asked to speak to a manager and was told they don't have one. i told her that i would like to schedule to meet the doctor for myself to make the determination on whether the poor reviews are for the doctor(s) or for the unprofessional receptionists who clearly do not want to do their job.  it seems they both lack the capacity to function properly in carrying out their duties in the office setting. upon reveiewing the reviews again, it seems like its because of the way they run the business (scheduling issues, test results issues, rude from the front desk to in the room with the doctor(s), etc.).this place needs to do better! i will take my business somewhere else.
Mar 7th, 2023

Dr. Chern came highly recommended from a friend and it's near my work. I had to wait almost three months to get an initial appointment and my friend said it was worth the wait. Staff is super nice and friendly both on the phone and when you get there. I had a noon appointment and got there early so they could process my paperwork. Parking was easy as there are two free lots on either side.  I waited maybe 20 mins before I saw the doctor. Her nurse Gisela was very friendly as she took my weight and measured my blood pressure.  Dr. Chern came in shortly after and introduced herself, apologized for the wait since a few appointments ran over. She explained to me that there were longer waits for the initial appointments and for physicals because they wanted to be able to see the more urgent cases, which I think is admirable.   She took down my information and answered all my questions. My main objective with the visit was to get my prescriptions filled since I hadn't been to Kaiser since back in July. She was great and I set up a future appointment for my physical in June.
Feb 20th, 2019