Los Angeles Marriott Burbank Airport

m d _{on Google}

Apr 9th, 2024

Rooms: Rooms were good, no microwave
Safety: Felt very safe
Food & drinks: Bar and restaurants were amazing

john p _{on Google}

Apr 5th, 2024

I am taking my time writing this review so that if I can help even one family avoid this hotel, my job would be done. Normally I rate rooms on a few things (bed comfort, shower head (don't underestimate a good shower), cleanliness and layout of the room. But this hotel takes my award for worst hotel I've ever stayed at. The lobby is nice enough as is the restaurant (that closes whenever it wants). But it seems like all of the money sunk into this hotel recently stops there. The rooms are in horrific shape and badly in need of a massive overhaul.
1) The beds are fine, I've had much worse.
2) The shower head was also not horrible, but not good by any means. I've had much worse. I'm on the shorter side as well and can't imagine anyone over 6' taking a decent shower.
3) Cleanliness is an issue. The carpet is worn and everything just has a film of dust on it. I didn't want to place any of my toiletries on the bathroom sink from seeing the visible dust on it.
4) The layout of the hotel room is completely nonsensical. For the space of the room they really used it extremely poorly. There is a giant TV stand and desk with 2 tiny drawers total to put clothing. You cannot push back the TV or lamp on the the TV stand or desk which means you can barely put anything on top of them either. Everything in the room is cramped when it doesn't have to be due to the layout. It didn't help that we HAD TO live out of our suitcase the entire time due to their being no drawers and no countertop space to use.
5) the air conditioner is easily 30+ years old. The thermostat (newer) can only be set from 70-74. That coupled with not being able to open the window at all makes the room temp stale and unbearable at all times.
6) THE TOILET. I never thought I would be as annoyed by a toilet in my entire life. The toilet flushes DOWN into the pipe and not AROUND into the pipe (swirling water around). Why does this matter? Any toilet paper that goes into the toilet gets stuck in the toilet because the water doesn't catch the toilet paper. I have never experienced anything like this in my life and there is nothing you can do about it. Also when you flush it's so loud it will wake up anyone in the room with you, so whoever uses the bathroom first in the morning wakes up the entire family.
7) SHARES A PARKING LOT WITH A CONVENTION CENTER. I stayed here 4 nights and on the 2nd night there was an event at the convention center. It took me 30+ minutes on a Friday night to pull into and get to a parking space (and that was with me blocking oncoming traffic just to get into the hotel). The line of cars that was bumper to bumper heading into the hotel easily dragged on for 90 minutes. When I finally got to the parking lot I also had to park extremely far away (5+ minute walk) due to how many cars were parking. When I got to the hotel lobby there were a dozen plus hotel customers standing around waiting for their family to pull up or an Uber. Everyone was extremely frustrated and complaining to hotel staff, who could do nothing about this. During the same night we decided to eat at the restaurant in the hotel lobby (due to not wanting to wait another 30+ minutes to get into the hotel again) and the restaurant just decided to close 2+ hours earlier than normal for no apparent reason.
8) The lowest that the TV volume could be set to is 5. Which is pretty annoying and decently loud if you want to watch TV while someone else was sleeping. So whenever the first member of your family wants to sleep that means everyone goes to sleep at the same time. A minor annoyance but again this is 2024, there is no reason for this.
Overall this hotel is the worst hotel I have ever stayed at and makes me question my loyalty to Marriott in the future (I have never stayed in a Marriott and had a remotely bad experience prior to this). If you read this you've been warned. If I can help at least one family avoid this hotel then my time writing this review was worth it.

Rosemary Hernandez _{on Google}

Mar 30th, 2024

is amazing! lounge staff isxamazing!

Harry _{on Google}

Mar 29th, 2024

This used to be the area for building 85A lockeed during the 1980s I used to work there ! Now most of Lockheed is up in Palmdale talk about change !