Simpson Cadillac of Buena Park

Buena Park Simpson Cadillac sales and finance department are scammers, I went there to purchase a Cadillac Lyriq and they agreed to my negotiated price. They had me fill out the form to get access to my personal information so they could access my pre-approved loan. Then after accessing my credit /pre-approved loan information, they called me and told me the car was sold but that they had a more expensive Lyriq that they could sell me. It was super unethical to run my credit and tell me that the car was mine. Then to tell me they were getting the sales contract ready for me only to try to sell me a more expensive car that I didn't want. Slimy unethical sales tactics.
Feb 21st, 2024

Came on needed. Key FOB during the largest storm of the year without an appointment. Got me on and out in about an hour.
Feb 7th, 2024

Good service Mr.Walter
Dec 6th, 2023

Thank you, Ivan! Best dealership experience we've ever had. Great car, great deal. We'll definitely be back!
Dec 5th, 2023

My family has been buying cars from Simpson since they were in Downey. Fast fwd prolly 60 years I bought prepaid oil change subscription. Car started burning oil. Spoke with service manager who assured me that all was normal. IMMEDIATELY after next prepaid oil change, the oil level was below the ADD mark. I went back to dealer within an hour and was told by mechanic, service writer and service manager that the ADD mark is but a theoretical level. Ridiculous. Car stopped burning oil when I took her back to local mechanic for oil changes. I spoke with the general manager who was not happy to hear this, told me that Cadillac is having the dealer under fill the crankcase! Not even believable. Just like Cadillac made a dipstick that ADD doesnt mean Add?? Who would have an oil CHANGE when you receive less oil than you started with? This is an oil DRAIN! Avoid these guys for service. And because I had a very shady service experience, I wont buy from them either. Not at all recommended for buying a car, buying parts or obtaining dealer service for your car.
Feb 9th, 2024