BMO

I have checking/savings/loan with BOW since 2017. I recently sold my business and I had a few questions regarding check deposit. "Linda" was nice in the beginning but she changed her attitude as soon as she found out that my business account wasn't associated with BOW. Yes, it's my mistake - I got confused and called the wrong branch but hey, I am still your customer! You could've been nice all the way. I wasn't expecting you to answer my questions but you didn't have to be RUDE about it. Also, one time my check got stuck in their ATM machine and all 3 people from that branch gave me conflicting answers. One of em was very rude over the phone. I would say this place doesn't care about their customers period. I've been lazy to move to a different bank but I am determined to do so by today's incident. Be willing to help and listen!
Sep 30th, 2022

Customer Service reps will put you on hold and then ditch your call, leaving you back in the hours long queue.A rep abandoned our call today after learning that Bank of The West, without telling us, switched a time-sensitive electronic payment to a paper check to Best Buy Card Services. This was an automated (on the Bank's side) payment that is usually $100, but we increased it to about $770. The payment is now past the due date and this check did not arrive. We did not authorize and were unaware of this change. We trusted Bank of the Worst to make the payment electronically as expected. This will result in a $500 interest fee.The 1st rep tried to place the cause of the switch to paper check on the vendor. The vendor has no awareness of the transaction, and it was not an extreme amount - $777. He abandoned the call. The next rep said there is no way to identify who the rep is or to file a complaint. So the reps have zero accountability. Shouldn't there be tracking of representatives accessing customer accounts? How are they anonymous? How is this safe? This is not reliable Customer Service.We are now on hold again for the 2nd rep, while she "researches" the issue.Will Bank of The Worst rep #2 ditch us too?We've already moved the majority of our funds from Bank of The Worst for similar poor, unexpected and unreliable service.I strongly recommend not using Bank of the Worst for online payments.
Jun 22nd, 2022

Jun 10th, 2022

Haven't been here for couple years Recently went in, services was good, everyone are cool here, my teller Maria S. Was very Professional, friendly and helpful. Nice banking experience. Yes I recommended.
Apr 26th, 2022

Love the staff, manager. Its nice see that Lori, the manager, has been with the bank for so many years, friendly and knows her customers. Its a great feeling to walk in and to be called by your first name.
Feb 24th, 2022