CVS

Ok CVS youre charging me $6.45 when other retailers charge 3.45. Thats paying for a quantity of two and only getting one ! And the national ratail rate of price is as stated $3.45. And Im cvs care pass customer who gets charged a monthly fee yet I see no reason to purchase from a retailer who double charges me for each item.
Feb 29th, 2024

Rarely any employees. Recently needed a Manager help. She didn't even know proper use of register and coupon usage.
Jan 19th, 2024

Been there multiple times, they offer good UPS drop off service, photo printing, and of course prescriptions. Store is very clean and employees are always very friendly.
Dec 27th, 2023

The answering system states that covid home testing kits are in stock at this location. When I went there, the manager said they did not have them in stock. I explained that the answering message said they had them.She said coldly and abruptly " well we don't have them!" I asked when they would get them in. She said we get them whenever we get them in. Still abruptly. Seems like CVS management isn't holding up to their messages.
Dec 8th, 2023

Some of the most appalling service I have ever received . I called in a prescription for my minor child , spoke with Anna the pharmacy manager . She was unable to find my childs prescription. She told me that I had never been to that CVS pharmacy and that I was confused over and over . She then proceeded to tell me that I went to the pharmacy in Yorba Linda when I live approximately 15 miles away from the pharmacy. I told her that I had been to the 390 N Brea location many times and filled my childs and my prescription there, too. She yelled at me , spoke over me , and was completely rude and unprofessional. After over 10 minutes on the phone come to find out someone had crossed my daughters profile with another child . The other profile had the same birthday date and my address , but completely wrong name of the child . Sure enough, like I had been trying to explain to Anna when she finally found the correct profile for my child ; she could see that there was indeed two prescriptions for my child. Additionally, the prescriptions had been filled multiple times at that location . After arguing with me further and not willing to say there was any error that had occurred , she hung the phone up on me . I had to call the corporate customer service number to get a resolution and find out if my prescription was ever filled . Anna has zero customer service skills and it is astonishing that she is the manager . She should not be in charge of anyone until she is able to get her own emotions under control . Zero stars ! I will say the customer relations person I spoke with was very helpful and apologetic for Annas despicable behavior .
Feb 20th, 2024